AVD/ Network/ Voice Lead

• Define and execute the roadmap for infrastructure services, ensuring alignment with business goals and digital transformation initiatives. • Partner with global and regional IT leaders to deliver secure, scalable, and efficient technology solutions. • Lead the design, deployment, and optimization of Azure Virtual Desktop environments. • Drive cost-efficiency and end-user performance improvements across the virtual desktop estate. • Manage the strategy, implementation, and support of Genesys Cloud. • Collaborate with business leaders to optimize customer experience. • Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi. • Lead network modernization and performance initiatives with a focus on resilience and uptime. • Direct day-to-day IT operations including monitoring, incident management, change management, and capacity planning. • Ensure IT services are delivered with minimal disruption and meet or exceed SLAs and compliance standards. • Lead operational risk management and business continuity planning for infrastructure services. • Oversee lifecycle management of IT assets. • Implement and manage endpoint security, patching, and configuration standards across the enterprise. • Drive user productivity initiatives including device standardization, self-service tools, and automation. • Manage IT support teams to provide timely and effective resolution of issues. • Lead, mentor, and develop cross-functional infrastructure and support teams. • Foster a culture of innovation, accountability, and continuous service improvement. • Serve as the escalation point for high-impact incidents and major operational issues. Qualification • Associate or bachelor's degree in computer science or related discipline, relevant experience may substitute for the degree • 15+ years of progressive IT infrastructure experience, including 5+ years in a senior leadership role. • Proven expertise in: • AVD and cloud-based desktop services • Genesys voice platforms (Cloud) • Network architecture and operations • IT operations frameworks (ITIL, ServiceNow, monitoring tools) • Strong track record of leading IT teams in high-availability and customer-facing environments (BPO, telco, or enterprise preferred). • Excellent leadership, stakeholder engagement, and communication skills. • Relevant certifications (ITIL, Microsoft, Cisco, Genesys, etc.) are a plus. Originally posted on Himalayas IT-Infrastructure-Manager, Network-Infrastructure-Manager, Voice-Engineer, IT-Manager, Systems-Administrator, Network-Voice-Engineer, AV-Technical-Lead, AVD-Engineer, Voice-Systems-Engineer, Voice-Solutions-Engineer, VoIP-Team-Lead, Senior-AVD-Engineer, Network-Services-Lead