Customer Success Manager II

• Ensure that new customers are onboarded successfully via theinitial bestpractices,engagement and platform walkthroughs. • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients. • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and great customer experience. • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs. • Provide post-upsellresources to customers regarding additional features and functionality to ensure immediate time-to-value. • Create and execute data-driven, dynamic working documents and deliver process documentation. • Forecast both risk and opportunity throughout the customer’s lifecycle. • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources. • Maintain awareness of all service matters including technical implementations and activities. • Work with various account teams to achieve success with at-risk customer renewals. • Relay customer feedback regarding product functionality and support to internal stakeholders. • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis. • Will report directly to the Sr. Manager of Customer Success.

• Competitive salaries and comprehensive benefits • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance • Paid holidays and sick time • 401(k) with company match • Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options • Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family • Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland • Gym, cell phone, and internet reimbursement • Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more • Your own Egnyte account with lifetime access • HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place • One Medical virtual care, providing you with healthcare access across the country

Customer Success Manager II Remote, US EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values: • Invested Relationships • Fiscal Prudence • Candid Conversations ABOUT EGNYTE Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit. Our Customer Success team provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, andmanaging the day-to-day activities with our most strategic customers to foster a “Customers for Life” environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success. WHAT YOU’LL DO: • Ensure that new customers are onboarded successfully via theinitial bestpractices,engagement and platform walkthroughs. • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients. • Monitor customer account performance metrics and remedy any open issues to ensure timely resolution and great customer experience. • Work closely with account managers to organize and execute deployment and adoption strategies based on client goals and KPIs. • Provide post-upsellresources to customers regarding additional features and functionality to ensure immediate time-to-value. • Create and execute data-driven, dynamic working documents and deliver process documentation. • Forecast both risk and opportunity throughout the customer’s lifecycle. • Facilitate and ensure effective communication on all account inquiries between the customer and all appropriate company resources. • Maintain awareness of all service matters including technical implementations and activities. • Work with various account teams to achieve success with at-risk customer renewals. • Relay customer feedback regarding product functionality and support to internal stakeholders. • Ensure that Egnyte’s best practices and methodologies are met on a consistent basis. • Will report directly to the Sr. Manager of Customer Success. YOUR QUALIFICATIONS: • 3+ years of relevant industry experience. • Highly customer service orientated and passion for helping to resolve customer issues. • Curious and a continuous learner – ability to stay up to date on product features and how they create customer value. • Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization. • A team player capable of high performance and flexibility working in a dynamic environment. • Ability to analyze and interpret data using multiple tools (spreadsheets, BI, reports, etc.), andformulate action plans based on analysis. • Bachelor’s degree from an accredited college or university. COMPENSATION: • Our compensation reflects the cost of labor across multiple U.S. geographic locations andpayvaries based on defined markets. The standard base pay range for this positionacross the U.S. is $70,000 - $80,000k annually. In addition, to the base salary, this position is eligible for an annual performance-based bonus targeted at 15% of the base salary.Payvaries by work locationand may also bedependent on job-related skills, knowledge,and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. • In addition, to the base salary, this position is eligible for an annual performance-based bonus targeted at 15% of base salary. BENEFITS: • Competitive salaries and comprehensive benefits • Flexible hours and generous time off (RTO, Responsible Time Off) to help support your work-life balance • Paid holidays and sick time • 401(k) with company match • Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options • Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family • Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland • Gym, cell phone, and internet reimbursement • Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP) • Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more • Your own Egnyte account with lifetime access • HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place • One Medical virtual care, providing you with healthcare access across the country Equal Employment Opportunity Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orie