Design Lead

• Lead all human-centered design activities across the program, ensuring design decisions are grounded in evidence and continuously refined through testing and feedback. • Plan and facilitate user research activities — including interviews, usability tests, contextual inquiries, card sorts, and surveys — at a cadence of at least one per Program Increment, in coordination with the client. • Coordinate with CMS on Paperwork Reduction Act (PRA) clearance timelines for research activities involving members of the public and manage scheduling accordingly. • Translate research findings into actionable design artifacts including personas, journey maps, user flows, wireframes, prototypes, and high-fidelity Figma designs — and synthesize findings for both technical team members and CMS leadership. • Own and evolve the design system, ensuring component reuse, visual consistency, and accessibility compliance across all product teams and new feature releases. • Lead visual QA processes to maintain design-to-development parity, reduce UI defects, and ensure WCAG 2.1 AA conformance across all public-facing flows and data product pages. • Partner closely with engineering to ensure Figma designs translate accurately into implementation, and participate in sprint reviews, demos, and definition of done reviews. • Develop and present design rationale and research findings to CMS stakeholders, product owners, and leadership in a clear, accessible format — including oral presentations as part of the proposal or program review process. • Support content strategy and information architecture decisions that improve data discoverability and usability. • Other relevant duties as assigned and qualified/trained to perform

• Bachelor's degree in Human-centered design (HCD) or related field. • At least 5 years of experience in HCD and user research for public-facing data websites. • Demonstrated experience leading design on a public-facing federal government digital platform, with a portfolio showing end-to-end work from research through shipped product. • Experience leading and synthesizing user research using a range of qualitative and quantitative methods (interviews, usability testing, surveys, analytics review, card sorting). • Expertise in Figma for interaction design, prototyping, design system management, and design-to-development collaboration. • Strong working knowledge of Section 508 compliance requirements and WCAG 2.1 AA accessibility standards, including the ability to interpret accessibility audits. • Experience designing for audiences with varying levels of technical expertise, including both novice users and highly technical data consumers such as analysts, researchers, and developers. • Proven ability to design and improve content management interfaces and backend editorial workflows, not just public-facing user experiences. • Experience participating in Agile delivery, including sprint ceremonies, backlog refinement, PI planning, and iterative release cycles. • Experience working in or coordinating with cross-functional teams that include engineers, product managers, content strategists, and government product owners. • Strong written and verbal communication skills, including demonstrated ability to present design rationale and user research to varied audiences — up to and including formal client presentations. • Ability to obtain and maintain a Public Trust clearance determination in support of a federal government contract.

Bixal_Logo_Black_Margin-Tight.png" title="" width="185" height="76"> Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation?If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: • People-First: Emphasizing the importance of people in all aspects of work. • Collaboration and Transparency: Valuing teamwork and open communication. • Growth Mindset: Encouraging innovation and continuous improvement. • Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role: Bixal is seeking a Design Lead to serve as the primary UX research and design authority on our team supporting the Centers for Medicare and Medicaid Services (CMS). In this role, you will lead human-centered design across the full lifecycle of — CMS's authoritative public open data platform serving more than 100 million Americans. You will oversee user research, interaction design, visual design, and design system governance, translating complex data discovery and access challenges into intuitive, accessible experiences for audiences ranging from first-time users to seasoned policy analysts and data scientists. A portfolio of relevant design work is required as part of the application. (Please provide a password if the portfolio has controlled access.) The successful candidate will participate in the oral presentation phase of the proposal process. They will be expected to represent the team's design vision and methodology directly to CMS stakeholders during the presentation. This is a full-time position contingent on contract award by our client, with a defined performance period of up to 5 years. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. Location This role can work remotely from anywhere in the United States, excluding its territories. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship. Compensation: The salary range for this role is $120,000 – $135,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: • Lead all human-centered design activities across the program, ensuring design decisions are grounded in evidence and continuously refined through testing and feedback. • Plan and facilitate user research activities — including interviews, usability tests, contextual inquiries, card sorts, and surveys — at a cadence of at least one per Program Increment, in coordination with the client. • Coordinate with CMS on Paperwork Reduction Act (PRA) clearance timelines for research activities involving members of the public and manage scheduling accordingly. • Translate research findings into actionable design artifacts including personas, journey maps, user flows, wireframes, prototypes, and high-fidelity Figma designs — and synthesize findings for both technical team members and CMS leadership. • Own and evolve the design system, ensuring component reuse, visual consistency, and accessibility compliance across all product teams and new feature releases. • Lead visual QA processes to maintain design-to-development parity, reduce UI defects, and ensure WCAG 2.1 AA conformance across all public-facing flows and data product pages. • Partner closely with engineering to ensure Figma designs translate accurately into implementation, and participate in sprint reviews, demos, and definition of done reviews. • Develop and present design rationale and research findings to CMS stakeholders, product owners, and leadership in a clear, accessible format — including oral presentations as part of the proposal or program review process. • Support content strategy and information architecture decisions that improve data discoverability and usability. • Other relevant duties as assigned and qualified/trained to perform Qualifications: • Bachelor's degree in Human-centered design (HCD) or related field. • At least 5 years of experience in HCD and user research for public-facing data websites. • Demonstrated experience leading design on a public-facing federal government