Implementation Project Manager

Essential Duties and Responsibilities (include but are not limited to): • Lead implementation conversations with executive and business owner stakeholders • Schedule and lead client and team cadence calls for applicable projects • Establish and enforce client expectations and responsibilities • Address resistance, conflict, and scope challenges • Deliver difficult messages regarding readiness, compliance, or required changes • Identify implementation risks early • Develop mitigation plans • Monitor readiness indicators • Recommend go-live delays when readiness risks exist • Prevent escalations and implementation failure • Determine appropriate implementation approach based on client complexity • Guide Sales and internal teams on client readiness and project requirements • Coordinate cross-functional alignment across departments • Resolve internal workflow conflicts impacting delivery • Protect downstream service teams from preventable implementation issues • Support onboarding and training of implementation staff • Participate in improving implementation playbooks and tools • Lead post-implementation retrospectives

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership. Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter. Our Newest Opportunity: Role Objectives: The Implementation Project Manager is responsible for the success, readiness, and risk management of new and existing client implementations. This role functions as the client governance lead during onboarding and protects both client outcomes and Payroll Experts operational stability. The PM manages executive and system administrator-level client stakeholders, proactively addresses implementation risk, and has authority to recommend adjustments to implementation scope or timing, including go-live delay recommendations when client or operational readiness concerns exist. Key Responsibilities Essential Duties and Responsibilities (include but are not limited to): • Lead implementation conversations with executive and business owner stakeholders • Schedule and lead client and team cadence calls for applicable projects • Establish and enforce client expectations and responsibilities • Address resistance, conflict, and scope challenges • Deliver difficult messages regarding readiness, compliance, or required changes • Identify implementation risks early • Develop mitigation plans • Monitor readiness indicators • Recommend go-live delays when readiness risks exist • Prevent escalations and implementation failure • Determine appropriate implementation approach based on client complexity • Guide Sales and internal teams on client readiness and project requirements • Coordinate cross-functional alignment across departments • Resolve internal workflow conflicts impacting delivery • Protect downstream service teams from preventable implementation issues • Support onboarding and training of implementation staff • Participate in improving implementation playbooks and tools • Lead post-implementation retrospectives Required Experience & Education • 4+ years of experience in HCM, payroll, HRIS, SaaS implementation, project management, or a related client-facing operations role. • 2+ years of experience leading complex client implementations, strategic accounts, or cross-functional projects. • Demonstrated experience working directly with executive-level stakeholders, business owners, HR leaders, payroll administrators, or operational decision-makers. • Experience managing multiple projects simultaneously while maintaining timelines, scope, and client expectations. • Proven ability to identify project risks, develop mitigation plans, and drive projects to successful completion. • Experience facilitating difficult conversations involving scope changes, implementation readiness concerns, project delays, or escalated client situations. • Experience coordinating work across multiple departments and influencing outcomes without direct management authority. • undefined Knowledge/Skills/Abilities • Strong knowledge of payroll, HR, workforce management, and HCM technology solutions, including how implementation decisions impact compliance, service delivery, user adoption, and long-term client success. • Project governance and implementation leadership skills, including management of timelines, priorities, resources, stakeholder expectations, readiness assessments, and go-live decisions. • Ability to identify implementation risks, evaluate operational and compliance impacts, develop mitigation plans, and drive issues to resolution. • Exceptional verbal and written communication skills with the ability to effectively engage executive stakeholders, business owners, HR leaders, payroll administrators, and internal teams. • Strong relationship management skills, including the ability to influence stakeholders without direct authority, navigate conflict, establish appropriate expectations, and deliver difficult messages professionally and constructively. • Ability to coordinate cross-functional teams and implementation stakeholders to ensure project dependencies, custom reporting requests, and integration activities remain aligned with project timelines and client expectations. • Ability to maintain visibility into implementation milestones, custom report requests, and integration dependencies, and effectively communicate project status, risks, and next steps to clients and internal stakeholders. • Strong organizational, analytical, and decision-making abilities, including the capability to interpret project health indicators, evaluate complex situations, and recommend