Implementation Specialist, Travel - US

The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com http://www.perk.com to learn more. The Role The Implementation team is responsible for the onboarding of all our Premium and Pro customers on the TravelPerk platform. The Implementation team takes new customers from signup to launch, providing administrative, technical, and educational support to maximize the client’s experience with the TravelPerk platform. What you’ll be doing: You will ensure that new clients are fully prepared to use TravelPerk to book their business travel, in both technical configuration and user readiness. You will configure client accounts to their specifications & requirements and set them up to meet client needs. You will also coordinate, tailor, and perform training sessions with Admins, Travelers, and other key client stakeholders to optimize their use of TravelPerk, as well as provide client-specific recommendations for how they execute their rollout, guiding their implementation and roll-out timeline, and internal communications. The Implementation Specialist role requires strong project and change management skills and excellent problem-solving skills. This role requires keen attention to detail, creativity in solutions, and proactivity to identify areas where they can provide improvements to their clients & their internal team. Implementation specialists work across multiple teams in a collaborative environment both internally & externally, manage key internal and external stakeholders, and use change management to drive successful client rollouts and enable long-term success. Your responsibilities include: - Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process. - Carrying out consultative conversations with customers to collect their requirements. - Answering client requirements with your experience & data-driven best practice recommendations. - Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption & long-term success of the platform. - Coordinating & conducting training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training. - Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions. - Validating client configuration & account satisfaction by monitoring client booking behavior post-implementation & proactively offering support or recommendations. - Collaborating with multiple different departments in the TK organization, including within the Revenue organization (Sales and Account Management), Product, Builders (Engineering), and Finance. - Analyzing completed implementation work to find ways to improve your own process & that of the team. - Embracing a pattern of execute, assess, improve, repeat & evolving as the team & organization evolves. What we look for: - A customer-first mentality; you’ll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long term. - Proven track record of successfully managing and delivering complex projects in a fast-paced environment. - Demonstrated ability to work with C-level stakeholders to collect their requirements and or concerns in a clear, concise, and professional manner. - Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication & approach accordingly. - A proactive approach to making recommendations to both clients & internal stakeholders. - Willingness to seek out ways to improve & a mindset of continuous improvement. - Excited by challenges and have a personal drive to make a difference. What do we offer? - Receive competitive compensation and equity ownership in Perk - Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays - Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan - Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date - Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans - Plan for your future with our 401(k) plan with company matching contributions - Care for your furry friends through pa