IT Support Administrator W/M

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)? Are you looking for a work environment that values trust, proactivity, and autonomy? Are our Engineering principles aligned with your vision? Then Pennylane is the right place for you ! OUR VISION We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones). We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business. ABOUT US Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!) In 5 years of existence, we’ve managed to : 💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants 💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more... ‍‍‍ Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor. 🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe 🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings 🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France! YOUR IMPACT Every great employee experience starts with great IT. At Pennylane, our mission is to make technology simple, seamless and secure, so our teams can focus on building the future of finance. As an IT Support Administrator, you'll be one of the main points of contact for our employees. You'll help them stay productive, improve the way we work and contribute to building an IT environment that scales with our growth. WHAT YOU'LL DO Deliver an outstanding IT experience Whether it's resolving technical issues, answering questions or helping employees get the most out of our tools, you'll make sure every Pennylaner has a smooth IT experience. Employee onboarding & offboarding You'll make sure every employee has everything they need before day one. From day one to the last day, you'll make sure every employee has everything they need to work successfully. You'll prepare laptops, provision accounts, manage permissions and introduce new joiners to our IT environment and security best practices. You'll also handle offboarding and manage IT operations for freelancers and external partners. Keep our IT environment secure Security is everyone's responsibility. You'll play an important role in making security part of everyone's daily habits. You'll help monitor compliance with our internal IT policies, manage software access, review permissions and contribute to maintaining a secure environment for the whole company. Manage our internal tools You'll administer our SaaS ecosystem by creating accounts, managing permissions and ensuring employees have the right access at the right time. You'll also help improve how we manage and document our internal tools. Share knowledge You'll contribute to building a strong IT culture across the company. That means writing clear documentation, improving our knowledge base, delivering onboarding sessions and helping employees adopt best practices around IT and security. WHO ARE YOU? We're looking for someone who combines excellent customer service with strong IT fundamentals. Someone who enjoys solving problems, communicating with people and continuously improving the employee experience. You won't know every tool we use on day one, and that's perfectly fine. What matters most is your curiosity, your willingness to learn and your ability to take ownership. WHY YOU'LL LOVE THIS ROLE ● You'll work with every team across the company. ● You'll have real ownership from day one. ● You'll continuously improve our internal IT experience. ● You'll play a key role in scaling the internal IT environment of one of Europe's fastest-growing fintechs. WE'D LOVE TO MEET YOU IF... ● You enjoy helping people and delivering a great employee experience. ● You have previous experience in IT Support, Workplace IT or IT Administration. ● You're proactive and enjoy taking ownership. ● You communicate clearly with both technical and non-technical people. ● You're curious and enjoy learning new tools. ● You're comfortable administering modern workplace tools. Experience with Google Workspace, Microsoft 365, Jamf, Intune, Okta or similar platforms is a plus. ● You care about security and access management (experience with ISO 27001 or SOC 2 is a plus). ● You're fluent in English and French. WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER 🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane 💵 You’ll have a competitive compensation package 📈 You'll get company shares to enjoy a piece of the success story you're building with us 🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it ⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness You’ll have access to Busuu to perfect your English or your French 💻 You’ll get the latest Apple equipment 🏢 Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone 🎉 We a