Lab IT Support Engineer

Job Description: • Assist in maintaining existing computer infrastructure of 5000 PCs globally. • Image/onboard new computers into the domain and onto the network, and decommission them. • Secure and protect new and existing hardware. • Consult with the business as they require assistance with their equipment. • Troubleshoot and implement data flows for scientific instruments. Technical/Functional Skills • Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity to laboratory software issues. • Background with End-user Computing or Desktop Support skills essential. • Break/Fix consists of 80% of a Lab Engineers workload. • Understanding of hardware components and networking concepts, such as network topography, VLANs, static/dynamic IPs, subnetting, IT/OT networks, and basic understanding of firewalls. • Familiarity with the OSI model and ability to troubleshoot different network layers. • Knowledge and understanding of Active Directory required. • D2D and/or project support. • AGILE ways of working necessary. • Background with computer security. • Previous experience with validated systems (GxP) a plus. • Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP). • Support for scientists in incident management, user support and coaching, and access management. • Testing and validation of computer software (complete tests in different environments, writing technical documentation). • Familiar with ticketing systems such as ServiceNow. • Microsoft Excel skills a plus. • In-depth knowledge in Microsoft OS including iOS and Linux a plus. Originally posted on Himalayas IT-Support-Engineer, Lab-IT-Support, Desktop-Support-Engineer, IT-Support-Specialist, Helpdesk-Engineer, Lab-Support-Specialist, Lab-Infrastructure-Engineer, IT-Support-Technician, Laboratory-Support-Specialist, IT-Support-Analyst, IT-Support-Engineering, Support-Engineer