Partner Success Manager

This job may be for you if you: • Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions. • Enjoy supporting clients and building strong, long-term relationships. • Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives. • Can translate detailed or technical information into clear, actionable recommendations. • Are a self-starter who looks for opportunities to improve processes and work more efficiently. • Are comfortable managing multiple priorities in a fast-paced environment. • Value collaboration and are comfortable giving and receiving direct feedback. What we require: • At least two years of experience in a customer success, client services, customer support, or similar partner-facing role. • At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field. • Strong computer literacy and experience with Microsoft and Google products. • Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • Excellent written and verbal communication skills and a collaborative, team-oriented approach.

The budgeted salary range is $75,000 - $80,000 plus commission. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment. Speak4 is an Equal Employment Opportunity (EEO) employer.

Are you an experienced client partner or digital account manager looking to make an impact in a start-up environment? Speak4 is looking for an organized, personable, and solutions-oriented Partner Success Manager to join our growing team. The Company: Speak4 is a technology start-up that makes it simple for organizations to empower their supporters to speak up for causes they believe in via an innovative, frictionless digital advocacy platform. Speak4 was created by a team of experienced marketers, skilled technologists, and award-winning digital strategists who wanted a better tool to help organizations mobilize grassroots support online. The Candidate: The ideal Partner Success Manager has experience in digital marketing, advocacy, or client services and enjoys helping partners get the most out of their technology. You’ll serve as a trusted resource for partners, providing strategic recommendations, troubleshooting issues, and ensuring they have the tools and support needed to run successful advocacy campaigns. This role offers the opportunity for a hybrid on-site schedule or remote work. Your day in this position may include: • Developing engagement strategies that help partners effectively use Speak4 and maximize the impact of their advocacy programs. • Managing partner support requests, including campaign implementation, platform questions, troubleshooting, and reporting. • Creating product updates, implementation guides, and other resources to help partners utilize new platform capabilities. • Partnering with Sales to onboard new partners and ensure seamless campaign setup and implementation. • Collaborating with Marketing to develop and improve product, onboarding, and implementation materials based on partner needs. • Serving as an internal advocate for partners by identifying recurring needs, communicating feedback, and helping improve the overall partner experience. • Supporting additional team priorities as needed in a collaborative, start-up environment. This job may be for you if you: • Are a calm and resourceful problem solver who can quickly troubleshoot issues and identify practical solutions. • Enjoy supporting clients and building strong, long-term relationships. • Communicate clearly and professionally with a wide range of stakeholders, from technical teams and data analysts to senior executives. • Can translate detailed or technical information into clear, actionable recommendations. • Are a self-starter who looks for opportunities to improve processes and work more efficiently. • Are comfortable managing multiple priorities in a fast-paced environment. • Value collaboration and are comfortable giving and receiving direct feedback. What we require: • At least two years of experience in a customer success, client services, customer support, or similar partner-facing role. • At least one year of experience in digital marketing, politics, advocacy, public affairs, or a related field. • Strong computer literacy and experience with Microsoft and Google products. • Familiarity with HubSpot or a comparable CRM, Asana or a similar project management platform, and Slack. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • Excellent written and verbal communication skills and a collaborative, team-oriented approach. The budgeted salary range is $75,000 - $80,000 plus commission. Medical, dental, vision, 401k, and life insurance. We also offer a paid parental leave program, paid vacation and paid sick leave. In addition, we have a work from home hybrid environment. Speak4 is an Equal Employment Opportunity (EEO) employer.