Reservations Agent

• Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system • Respond to guest inquiries regarding room availability, rates, amenities, and promotions • Assist guests with modifications or cancellations to existing reservations • Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented • Process payment transactions and ensure accuracy in billing and financial documentation • Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests • Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution • Diploma or bachelor’s degree in hospitality management or related field • 1–3 years of experience in luxury hotel reservations, ideally within a high-end hospitality environment • Strong attention to detail and accuracy in data entry • Ability to multitask and prioritize tasks in a fast-paced, luxury hospitality environment. • Familiarity with hotel reservation systems and proficiency in using computer systems and software • Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations • Experience in sales and upselling to promote additional services and packages effectively • Proficiency in English and Greek (both written and spoken) proficiency in additional languages is a plus • Strong ability to work effectively in a team-oriented environment • Competitive salary package and additional benefits • Career development within Greece's leading hospitality group • Opportunities for internal mobility and long-term career growth • Access to training and educational programs • A dynamic and supportive working environment • Employee discounts across Grecotel hotels and selected partner businesses • A people-focused culture built on teamwork, respect and excellence

• Diploma or bachelor’s degree in hospitality management or related field • 1–3 years of experience in luxury hotel reservations, ideally within a high-end hospitality environment • Strong attention to detail and accuracy in data entry • Ability to multitask and prioritize tasks in a fast-paced, luxury hospitality environment. • Familiarity with hotel reservation systems and proficiency in using computer systems and software • Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations • Experience in sales and upselling to promote additional services and packages effectively • Proficiency in English and Greek (both written and spoken) proficiency in additional languages is a plus • Strong ability to work effectively in a team-oriented environment

• Competitive salary package and additional benefits • Career development within Greece's leading hospitality group • Opportunities for internal mobility and long-term career growth • Access to training and educational programs • A dynamic and supportive working environment • Employee discounts across Grecotel hotels and selected partner businesses • A people-focused culture built on teamwork, respect and excellence

START NOW. LEAD INTO 2027 Join our team today and build your next career chapter with Grecotel. Grecotel Hotels & Resorts, the leading hotel chain in Greece, is hiring a Reservations Agent to join its team. At Grecotel, we believe that our people are the cornerstone of our success. We are committed to creating a supportive and inspiring work environment, offering opportunities for personal and professional growth. By joining our team, you will be part of a renowned hospitality brand that is dedicated to delivering luxury accommodations and unforgettable experiences across Greece's most stunning destinations. Responsibilities • Handle incoming reservations calls and emails, providing excellent customer service and accurately entering guest details into the reservation system • Respond to guest inquiries regarding room availability, rates, amenities, and promotions • Assist guests with modifications or cancellations to existing reservations • Coordinate with other departments to ensure that guest requests and special arrangements are properly communicated and implemented • Process payment transactions and ensure accuracy in billing and financial documentation • Maintain knowledge of hotel facilities, services, and local attractions to provide personalized recommendations to guests • Handle guest complaints or issues with professionalism and high levels of empathy, working towards a satisfactory resolution • Diploma or bachelor’s degree in hospitality management or related field • 1–3 years of experience in luxury hotel reservations, ideally within a high-end hospitality environment • Strong attention to detail and accuracy in data entry • Ability to multitask and prioritize tasks in a fast-paced, luxury hospitality environment. • Familiarity with hotel reservation systems and proficiency in using computer systems and software • Exceptional problem-solving skills and the ability to remain calm and composed in challenging situations • Experience in sales and upselling to promote additional services and packages effectively • Proficiency in English and Greek (both written and spoken) proficiency in additional languages is a plus • Strong ability to work effectively in a team-oriented environment • Competitive salary package and additional benefits • Career development within Greece's leading hospitality group • Opportunities for internal mobility and long-term career growth • Access to training and educational programs • A dynamic and supportive working environment • Employee discounts across Grecotel hotels and selected partner businesses • A people-focused culture built on teamwork, respect and excellence