Senior/ Level 2 Network Engineer

Your Passion. Your Purpose. If you’re here, you’re looking for something more. More opportunity, more impact, more purpose. At Rehmann, each and every one of our associates plays a pivotal role in the Firm’s success. When you join our team, you can count on exceptional support, encouragement, and guidance from your colleagues and from leadership. No matter where you want to go in your career, Rehmann can help you get there. Whether you’re in the early stages of your professional journey or you’re further down your path, we’re focused on helping you achieve your goals – whatever they may be. When you join Rehmann, you are part of a culture that Puts People First and aims to help everyone reach their fullest potential. Let us show you all the ways we can Empower Your Purpose. To learn more about Rehmann, visit: Job Description: Job Summary: As a Senior or Level 2 Network Engineer, you will be a subject matter expert and the highest point of escalation for the technology you champion. You will be responsible for designing, implementing, and maintaining high-performing, highly available systems to meet our clients' functional and cost requirements. The ideal candidate will have extensive experience with Fortinet, Watchguard, Cisco, Ruckus, and Microsoft Azure networking technologies and familiarity with offerings from other vendors. As a Senior or Level 2 Network Engineer, you will work closely with our clients to understand their unique needs and provide innovative solutions that align with their business objectives. You will also collaborate with our internal teams to ensure the smooth delivery of projects and provide technical guidance and mentorship to junior team members. Essential Duties/Responsibilities: • Project-Based Implementations: Perform IT project work for clients, designing and implementing on-premises networking systems as well as co-hosted and cloud networking. • Systems Architecture: Design, implement, and maintain high-performing, highly available, and secure network systems including but not limited to switching, routing, firewall, cloud networking, and wireless. • Research and Development: Assist in researching and developing potential new offerings that can be delivered through our business models. Actively participate in the evaluation of new technology to enhance our service portfolio and develop implementation plans to add new tech to our stack. • Presales Support: Provide presales consultation to business advisors and account managers, including reviewing existing client environments and recommending upgrades or changes. • Service Request Management: Efficiently manage service requests, ensuring accurate and detailed updates, including next steps. Schedule, research, resolve, and route service requests as appropriate, escalating based on established processes and timeframes. • Time Tracking and Billing: This is a billable role, and time entry and accurate tracking of billable work for clients is critical to our success. Time is entered in our PSA system on tickets and projects and notes must be professional and accurate. • Troubleshooting: Provide remote and on-site troubleshooting, utilizing appropriate tools to diagnose and remediate issues with client systems. Ensure compliance with service level agreements (SLAs) and operation level agreements (OLAs) while adhering to established best practices. • Organization: Demonstrate a high level of organization, efficiently handling a variety of tasks and responsibilities while maintaining a high standard of quality. • Flexibility: Exhibit the ability to adapt quickly to new topics, technology, and processes to address emerging IT needs and opportunities for our clients. Work schedule may require conformity to client needs and outcomes. • Security and Compliance: Implement and maintain robust security measures to protect client data and systems from unauthorized access, breaches, and cyber threats. When applicable, ensure compliance with relevant industry standards and regulations, such as NIST, GDPR, HIPAA, and PCI-DSS. • Disaster Recovery and Business Continuity: Develop and maintain disaster recovery and business continuity plans for clients' systems. Regularly test and update these plans to ensure their effectiveness in the event of an incident. • Performance Monitoring and Optimization: Evaluate systems by monitoring system performance, identifying bottlenecks, and implementing optimizations to improve efficiency and reliability. Utilize monitoring tools and analytics to proactively address potential issues before they impact clients. • Vendor Management: Liaise with third-party vendors and service providers to ensure seamless integration of their solutions with clients' systems. • Communication: Demonstrate excellent communication skills, effectively conveying technical concepts to individuals with varying levels of computer expertise. Ability to explain complex technical concepts in layman's terms is essential. • Teamwork: Actively participate in regular team meetings and status update meetings, fostering a collaborative and supportive team environment. • Documentation: Document client environments and technical processes, procedures, and solutions for knowledge sharing and future reference. Assist in the creation of user guides, training materials, and technical documentation. • On-Call Rotation: Participate in on-call rotation to provide emergency support and resolve critical issues outside of regular business hours. • Uphold Rehmann Values: Put people first, be obsessed with client success, cultivate business wisdom, embrace an entrepreneurial spirit, exhibit unwavering integrity. • Other duties as assigned to meet client and organizational goals. Required Skills/Abilities: • Education: High school diploma required. Degree in Computer Information Systems, Computer Science, Information Technology, or a related field (or equivalent work experience) required. • Certifications: Relevan