Senior Supervisor, Delivery

Job Track Description: • Requires broad technical expertise and industry knowledge. • Accountable for functional, operational, and/or program management. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions. General Profile • Supervises daily tasks of complex business, technical support, or production teams. • Sets team priorities to ensure timely completion. • Coordinates work activities with other supervisors. • Makes decisions based on policies, procedures, and business plans. • Receives guidance from manager. • Able to perform work unsupervised. Functional Knowledge • Understands and applies concepts in the field of expertise. • Has basic knowledge of other disciplines. Business Expertise • Understands how to improve efficiency across related teams. Impact • Impacts the quality and effectiveness of the team and its contribution to the subfunction. Leadership • Sets priorities for and instructs employees to meet daily deadlines. Problem Solving • Resolves day-to-day technical and operational problems. Interpersonal Skills • Uses judgment to identify and resolve day-to-day technical and operational problems. Responsibility Statements • Manages team members to process claims and answer calls efficiently. • Coaches team to deliver KPI's. • Ensures adherence to company policy and procedures. • Acts as the liaison between operations and middle-management to ensure protocols are being followed. • Helps with conflict resolution with client, people, tasks, and systems related issues. • Provides resolutions to a diverse range of complex tasks. • Delivers inputs on process improvement and operational initiatives. • Acts as a point of contact for leadership. • Provides information and guidance on operational topics, covering upper-level managers. • Drives special projects for corporate, operational, or client initiatives. • Supports less experienced team leaders to improve level of performance. • Executes the continuity plan such as in natural disasters. • Performs additional duties as assigned. • Complies with all policies, procedures, and standards. Originally posted on Himalayas Delivery-Management, Operations-Supervisor, Team-Supervisor, Claims-Supervisor, Delivery-Services-Supervisor, Service-Delivery-Supervisor, Senior-Delivery-Manager, Senior-Delivery-Lead, Delivery-Services-Manager, Lead-Delivery-Manager