Strategic Program Manager, PMO

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! The Strategic Program Manager, PMO serves as an advanced operational program management professional responsible for leading complex PMO governance initiatives, operational transformation programs, implementation methodology evolution, and organizational scalability efforts across the CXG Services division. This role applies deep expertise in program governance, process modernization, AI-enabled automation, operational tooling, and cross-functional collaboration to solve complex business challenges and improve delivery effectiveness. A core focus of this role is evolving the organization's implementation approach from a single-product orientation to a platform-level model, ensuring programs are planned, forecasted, and governed with the full customer platform in view. The position operates with significant independence, determining approaches to new assignments, influencing operational standards, and advising leaders on governance, process, and organizational improvement opportunities. The Strategic Program Manager, PMO drives broad operational impact through leadership of high-visibility initiatives, governance enhancements, and scalable business practices that strengthen consistency, efficiency, and implementation maturity across CXG Services. Essential Duties & Responsibilities • Lead complex PMO transformation initiatives by planning and executing cross-functional programs that improve operational scalability, governance maturity, and delivery effectiveness across CXG Services • Champion an AI-first approach to program management by reimagining processes and methodology around AI-enabled tools, automation, and workflow redesign, rather than layering AI onto existing manual approaches • Drive the organization's shift from a single-product implementation focus to a platform-level approach by redesigning program frameworks, milestones, and stakeholder engagement models around the full customer platform • Own project forecasting and capacity planning across the PMO portfolio, including resource modeling, demand planning, and pipeline visibility that enable proactive staffing and delivery decisions • Establish and enhance PMO governance frameworks by evaluating operational needs, defining standards, and implementing scalable processes that improve organizational consistency • Drive implementation methodology evolution by assessing delivery challenges, recommending enhancements, and coordinating adoption of process improvements across client-facing teams • Lead organizational change management efforts by developing rollout strategies, aligning stakeholders, and ensuring successful adoption of new tools, methodologies, and operational practices • Convert insights from project retrospectives and customer feedback into concrete action plans, tracking follow-through and measuring the resulting impact on delivery quality and customer experience • Evaluate operational performance and governance effectiveness by analyzing trends, identifying gaps, and recommending strategic improvements that support business objectives • Facilitate resolution of complex operational challenges by assessing dependencies, risks, and competing priorities and coordinating cross-functional mitigation strategies • Influence operational planning activities by partnering with leadership to align transformation initiatives, governance priorities, and scalability objectives across the division • Develop executive-level reporting and operational visibility tools by defining metrics, dashboards, and performance indicators — including forecasting, capacity, and platform-adoption metrics — that support decision-making and organizational oversight • Lead process modernization efforts by identifying opportunities for automation, AI-enabled productivity improvements, and workflow optimization that enhance efficiency and user experience • Coordinate enterprise-impacting operational initiatives by managing timelines, stakeholder expectations, resource alignment, and delivery outcomes across multiple functions • Advise stakeholders on governance standards, implementation practices, and operational improvement opportunities by leveraging expertise in PMO operations and organizational effectiveness • Guide development of operational documentation, standards, and training materials by ensuring alignment with governance requirements and business objectives • Build relationships with key partners across Implementation, Product, Engineering, Operations, Customer Success, and PMO teams by influencing outcomes and aligning priorities on complex initiatives • Mentor team members and project contributors by providing guidance on governance practices, program execution, stakeholder management, and operational improvement