Workday HCM Manager (Global Delivery Center)

• Manages all aspect of customer support including workforce management, service level management, and customer relationship management • Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system • Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team • Oversees team forecasting and utilization • Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support • Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics • Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers • Work effectively with team members to support customer satisfaction and success.

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required •

About the Role: The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization. Key Responsibilities: • Manages all aspect of customer support including workforce management, service level management, and customer relationship management • Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system • Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team • Oversees team forecasting and utilization • Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support • Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics • Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers • Work effectively with team members to support customer satisfaction and success. Skills and Experience: • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required • Strong Workday implementation experience • 5 years’ experience with Workday • SME of at least 1 Workday Module • With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation etc.) • Ability to manage multiple projects and initiatives simultaneously • Ability to identify and analyze areas of risk and develops plans to minimize. • Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations • Ability to work in diverse, fast paced environment and effectively collaborate across teams. Why choose Cognizant: • Entrepreneurial environment that welcomes your ideas • Opportunity to do great work • Outreach programs that support communities and tap into your volunteer spirit • Learning opportunities to help current needs and advancement • Global operations, with opportunities in North America, Europe and Asia Pacific • An abundance of Affinity groups to meet your needs Cognizant Core Values: • Work as One: We think beyond roles, relying on each other’s strengths to win as a team. • Raise the Bar: We always aim for excellence in how we work and what we deliver. • Dare to Innovate: We push boundaries and take chances to reimagine what’s possible. • Do the Right Thing: We all lead with integrity and always make the ethical choice. • Own It: We own the outcomes for our company, colleagues, and community. Originally posted on Himalayas Workday-HCM-Manager, HCM-Consulting, Workday-Implementation, Delivery-Management, HCM-Project-Management, Workday-HCM-Lead, Senior-Workday-HCM-Consultant, Workday-HCM-Consultant, Senior-Workday-HCM-Principal-Consultant