Working Student - Customer Service & Support

Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology. • Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths • Handle customer requests via our Service Desk and provide clear, reliable support • Reproduce and analyze issues by setting up test scenarios in our internal environments • Support the Customer Support team in daily operations and ongoing improvement initiatives • Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently • Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies

• Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field • Strong customer orientation, analytical thinking, and excellent communication skills • A structured, reliable, and independent working style • Fluency in German (spoken and written) and good command of English

What you'll do Are you looking for an opportunity to gain hands‑on experience in a forward‑thinking, impact‑driven environment? Join our Customer Support team and help clinical users and hospital IT departments work seamlessly with our software solutions in the field of medical registry technology. • Collaborate with experienced colleagues across Support and Development to build expertise and explore solution paths • Handle customer requests via our Service Desk and provide clear, reliable support • Reproduce and analyze issues by setting up test scenarios in our internal environments • Support the Customer Support team in daily operations and ongoing improvement initiatives • Create and maintain knowledge base articles and learning materials to help customers resolve common issues independently • Gain deep insights into hospital workflows, clinical environments, and the user experience with medical devices and supporting technologies What we're looking for • Ongoing studies in Computer Science, Electrical Engineering, Medical Engineering, or a comparable field • Strong customer orientation, analytical thinking, and excellent communication skills • A structured, reliable, and independent working style • Fluency in German (spoken and written) and good command of English Why Snke • A supportive, international team connected by shared values and a culture of trust • Meaningful responsibilities with a lasting impact on global healthtech, improving medical decisions and patient outcomes • Flexible working hours and a hybrid work model within Germany • Parking garage and secure underground bike storage • Subsidized company restaurant and in-house café • Regular after-work, team, and company events • Centrally located, modern workspace with a 212 m² rooftop terrace Ready to apply? We look forward to receiving your online application including your earliest possible start date.  Contact person Tatjana von Freyberg Find Jobs in Germany on Arbeitnow