XTN-1171684 | GLOBAL NOC TIER 2 ENGINEER

• Availability for night shifts. • Reliable home internet connection and a quiet work environment. • Cisco CCIE or Fortinet Certified Solutions Specialist is a plus.

About Us: Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at . Candidate Location: Philippines, preferably in Metro Manila. • Highly competitive salary and benefits package based on experience and qualifications. • Permanent Work-From-Home arrangement. • Internet and Mobile Allowance. • Upon hiring • Internet Allowance: 2500 • Mobile Allowance: 500 • Upon Regularization • 10 Days Vacation Leave • 10 Days Sick Leave • HMO • 3 Years Of Work Anniversary as Regular Employee • Rice Subsidy • Birthday Leave • 14th Month Pay • 5th Year Of Work Anniversary as Regular Employee • Retirement Plan • +1 total Free HMO Dependent • 15 Days Of Vacation Leave • 7th Year Of Work Anniversary as Regular Employee • 20 Days Of Vacation Leave • +2 total Free HMO Dependent • Escalation Support: Receive and address Tier 1 escalations, providing prompt and effective resolutions to network-related problems. • Network Changes: Perform level 1-2 network change requests, ensuring changes are implemented accurately and according to established protocols. • Network Design: Contribute to network design activities, collaborating with engineers and architects to develop scalable and reliable network solutions. • Circuit and Network Installations: Coordinate and oversee circuit installations, network deployments, and infrastructure upgrades, adhering to project timelines. • Troubleshooting Expertise: Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex network issues. • Documentation and Reporting: Maintain accurate and up-to-date documentation of network changes, designs, and installation processes. • Customer Ticket Updates: Provide regular updates to customers regarding the status and progress of their tickets. • Project and Report Support: Assist with projects, generate reports, and contribute to project-related documentation. • Network Maintenance: Attend network maintenance activities during or off business hours as required. • Bachelor's Degree in Information Technology, Computer Science, or a related field. • Minimum of 4 years of relevant experience in network engineering or a similar field. • Thorough understanding of IT LAN and WAN networking concepts. • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies. • Hold industry certifications such as Cisco CCNP or Fortinet Certified Professional. • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors. • Commitment to ongoing learning, training, and development. Requirements: • Availability for night shifts. • Reliable home internet connection and a quiet work environment. • Cisco CCIE or Fortinet Certified Solutions Specialist is a plus. Originally posted on Himalayas NOC-Engineer, Network-Engineer, Tier-2-Support-Engineer, Network-Operations-Engineer, Telecommunications-Engineer, Tier-2-NOC-Engineer