Copay Program Manager - Patient Services - A

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com. Overview The Program Manager (PM) serves as the primary client relationship manager and is accountable for program execution, account management, financial oversight, and business analysis across assigned brands. Acting as the main point of contact between clients and Valeris, the PM is responsible for interacting with cross-functional teams to deliver solutions on time, within scope, and on budget while ensuring exceptional client service and operational excellence. PMs are responsible for developing deep expertise in their assigned therapeutic areas, competitive landscapes, and client objectives to provide strategic guidance and innovative solutions that maximize program performance and brand value. They leverage data and key performance indicators to deliver actionable recommendations, help clients navigate organizational processes, manage vendor and partner relationships, and foster strong collaboration across internal and external stakeholders. Through effective leadership, communication, and relationship management, the PM drives successful outcomes for clients and Valeris alike. Daily Responsibilities • Program Maintenance & Updates – Follow up on and complete all tasks required to support ongoing program maintenance, program updates, launches, and business rule changes. Ensure activities are completed accurately and withing established timelines. • Account Funding Monitoring - Review funding for your VPC accounts daily to ensure all POs are funded for billing. • Monitor claim workflow — Review the approved claims report and submitted tickets to ensure no claims are stalled or stuck. (Please check it daily) • Update personal trackers — Ensure all program‑specific trackers are current, accurate, and audit‑ready. Inclusive of ServiceNow (SNOW) tickets (data, escalations, implementations, etc.) and LOE scoping forms • Escalation Ticket Approvals Weekly Responsibilities • Lead weekly scheduled touchpoints with J&J, including proactively developing agenda topics, facilitating discussions, and distributing meeting minutes following each meeting. • Manage client and internal stakeholder meetings to ensure project deliverables, business rule updates, and action items are progressing as planned. Maintain a centralized meeting minutes tracker to document decisions, action items, owners, and due dates, and provide ongoing follow-up on open items. (Stored and maintained on the Team Site.) • Weekly Automated Reporting – That will be used for weekly program review and QBR. • Update Weekly Insights tracker with key insights – email completed tracker to your leader every Monday – by EOB. • Review core program metrics — Evaluate claims, enrollments, and budget performance each week (with a goal of daily monitoring). Identify anomalies, escalate concerns promptly, and capture trends for quarterly reporting. • HUB Partnership- Set up meetings with HUB PMs and notate any updates that they have launched – and how it impacts your metrics- ex: Updated PEF NS= More enrollments YoY for ORP- and include this in your Weekly Insights Tracker. • Oversee communications tickets — Confirm timely responses and resolution across all comms‑related items. • Escalation Tracking/ Monitoring- Ensure all escalations are tracked and closed out in timely manner (discuss these on HUB standups as needed) • Inflight COs - Monitor status weekly and track updates on the Monthly Budget File – YYYY CO Tracker Bi-Weekly Responsibilities • Manage invoicing — Confirm accuracy and timeliness of all monthly invoices. Monthly Responsibilities • Investigate missed KPIs — Perform root‑cause analysis and document corrective actions. • Update the client dashboard — Ensure accuracy, completeness, and readiness for client visibility. • Maintain the budget file — Validate spend, projections, and variances. • Contracts: (As needed -Could be needed more pending on what is in flight) • Invoice Review: Inclusive of pulling reports & review of SOW to ensure each line item is accurately billed Quarterly Responsibilities • QBR- Program Managers are responsible for preparing their program data in a QBR-ready presentation format and maintaining a thorough understanding of the data and insights being presented. PMs are expected to adhere to all QBR timelines, milestones, and deliverables established by leadership. To support efficient quarterly reporting, PMs should consistently document program observations, trends, and key insights within their weekly trackers throughout the quarter. This ongoing documentation will facilitate the development of meaningful and data-driven QBR updates. PMs are also expected to actively engage in peer and leadership reviews, remaining open to feedback and questions that help drive deeper analysis, strengthen business insights, and enhance the overall quality of QBR discussions