Customer Support Specialist

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat • Educating clients on how to use the Company’s website and trading platforms • Communicating with clients regarding the company’s products and services via telephone, email and live chat • Assisting other departments

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region. Responsibilities: • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat • Educating clients on how to use the Company’s website and trading platforms • Communicating with clients regarding the company’s products and services via telephone, email and live chat • Assisting other departments Candidate Profile: • Excellent written and spoken English • Strong communication skills across live chat, email and phone • Customer oriented mindset with good problem solving ability • Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage • Willingness to learn and adapt in a fast-paced environment • Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 • Ability to work on public holidays and one Saturday & Sunday a month Why us: • Welcoming, young and multicultural team with approachable leadership • Ability to contribute to dynamic business at a growth phase • High level of autonomy, support of ideas and putting your expertise into the best practices for the company • Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders • Competitive remuneration, regular salary reviews and performance-based incentive schemes • Vibrant company life: from team activities to global celebrations • Fully remote work Journey to FP Markets • Initial Interview with HR (30-45 minutes) • Interview with your future manager (45-60 minutes) Originally posted on Himalayas Customer-Support-Specialist, Customer-Service, Technical-Support-Specialist, Financial-Services, Customer-Specialist, Customer-Support-Representative, User-Support-Specialist, Support-Specialist, Customer-Support-Expert, Consumer-Support-Specialist, Customer-Support