Director, Advisory Delivery Operations & Project Management

• Working independently and collaboratively with a team to support and deliver assigned work activities • Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers • Collaborating with the Delivery Operations/Project Management Leadership to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects • Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency • Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence • Working closely with the Delivery Operations/Project Management Leadership to achieve delivery utilization targets and other Coalfire key performance metrics • Escalating client and project issues to the Delivery Operations/Project Management Leadership to inform and engage the necessary resources to address issues • Take the lead in risk reporting and identify high risk clients and escalate ideas to Delivery Operations/Project Management Leadership • Collaborating with the Delivery Operations/Project Management Leadership, the quality management team, the sales team, and the delivery team members to drive for the best customer experience • Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements • Guiding projects through proactive risk identification, mitigation and issues management • Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion • Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements • Leading project status meetings to include information regarding schedules, data requirements & assignments • Communicating project resources needed and collaborating with teams to assign individual responsibilities • Interfacing with clients throu

• 10+ years of project management or equivalent job experience • 5+ years of external client facing experience in a consulting, professional servifes, technology, compliance or related environment. • 5+ years of experience leading project managers, project management teams, or cross functional delivery organizations, with demonstrated success as a player-coach. • 3+ years of experience in adapting technology automations into process improvement strategies • Strong thought leadership in integrating process improvement strategies • Ability to proactively take the lead on client and project escalation and ongoing risk management • Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle • Excellent communication skills including executive level communication experience • Understanding of the essential business practices of a project management team within a professional consulting organization • Strong presentation and organizational skills • Bachelor's Degree in Business Administration or related field

About Coalfire Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world. But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. What You'll Do • Working independently and collaboratively with a team to support and deliver assigned work activities • Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers • Collaborating with the Delivery Operations/Project Management Leadership to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects • Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency • Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence • Working closely with the Delivery Operations/Project Management Leadership to achieve delivery utilization targets and other Coalfire key performance metrics • Escalating client and project issues to the Delivery Operations/Project Management Leadership to inform and engage the necessary resources to address issues • Take the lead in risk reporting and identify high risk clients and escalate ideas to Delivery Operations/Project Management Leadership • Collaborating with the Delivery Operations/Project Management Leadership, the quality management team, the sales team, and the delivery team members to drive for the best customer experience • Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements • Guiding projects through proactive risk identification, mitigation and issues management • Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion • Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements • Leading project status meetings to include information regarding schedules, data requirements & assignments • Communicating project resources needed and collaborating with teams to assign individual responsibilities • Interfacing with clients through entire engagement and interacting with numerous levels of client organizations • Establishing and maintaining a positive, collaborative relationships with clients • Remote position; travel for client or internal needs as required, up to 25%. What You'll Bring • 10+ years of project management or equivalent job experience • 5+ years of external client facing experience in a consulting, professional servifes, technology, compliance or related environment. • 5+ years of experience leading project managers, project management teams, or cross functional delivery organizations, with demonstrated success as a player-coach. • 3+ years of experience in adapting technology automations into process improvement strategies • Strong thought leadership in integrating process improvement strategies • Ability to proactively take the lead on client and project escalation and ongoing risk management • Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle • Excellent communication skills including executive level communication experience • Understanding of the essential business practices of a project management team within a professional consulting organization • Strong presentation and organizational skills • Bachelor's Degree in Business Administration or related field Bonus Points • Experience or familiarity with AI automation as a tool for process improvement • Consulting/professional services experience, familiarity with managing large and complex IT projects, cloud platform and compliance experience a plus • Strong understanding of security principles, policies and industry best practices • Hybrid and Agile delivery methodology experience • Experience building and establishing PMO processes • Hands on experience with Agile tooling suite (i.e. Jira and Confluence) • Experience with Smartsheet • Understanding of resource management best practices Preferred Certifications • Certified Scrum Master (CSM) or Project Management Professional (PMP) is strongly preferred • Lean Six Sigma • ITIL Certification • CISM • Security + • AWS or GCP cloud certifications Why You’ll Want to Join Us At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office. Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and be