Finance Systems Administrator - NetSuite & NSPB Focus (2026-8078)

• Strong working knowledge of NetSuite ERP architecture, including roles/permissions, workflows, saved searches, and custom records/fields. • Familiarity with NetSuite Planning & Budgeting (NSPB) architecture and administration. • Understanding of core accounting processes (Procure-to-Pay, Order-to-Cash, Record-to-Report) and how they map to system configuration. • Ability to manage multiple concurrent support requests and projects with competing priorities. • Strong customer-service orientation, with the ability to communicate clearly and proactively with internal stakeholders at all levels. • Excellent analytical and problem-solving skills, with attention to detail in data validation and reconciliation. • Ability to create clear documentation and training materials for technical and non-technical audiences. • Experience with integrated third-party applications (e.g., ADP, Ramp, Blackline, Avalara) is a plus.

The Finance Systems Administrator (NetSuite & NSPB Focus) owns the ongoing administration, support, and continuous improvement of CareTria's NetSuite ERP and NetSuite Planning & Budgeting (NSPB) environments. This role carries the NetSuite program forward following go-live — providing hypercare-style support, delivering Fast Follow enhancements, and assuming long-term maintenance and administration of the platform. The Finance Systems Administrator partners across Accounting, Finance, IT, and Operations, treating internal departments as clients and providing responsive, SLA-driven support with timely follow-up and clear communication. KEY RESPONSIBILITIES NetSuite Configuration & Administration • Maintain and administer NetSuite configuration, including workflows, saved searches, dashboards, custom fields/records, roles, and permissions. • Build, monitor, and refine controls that support data integrity, SOX-lite compliance, and audit readiness. • Manage and monitor integrations with connected applications (e.g., ADP, Ramp), including maintaining CSV import templates. Process Automation & Continuous Improvement • Maintain and enhance automated workflows supporting Procure-to-Pay, Order-to-Cash, Record-to-Report, and Financial Reporting processes. • Identify opportunities to reduce manual touchpoints through automation within NetSuite and connected tools. • Identify, document, and drive resolution of configuration or design gaps as they are discovered. Data Migration, Quality & Governance • Support data migration and cutover activities (chart of accounts, vendors, customers, open transactions) for future go-lives, acquisitions, or system changes. • Perform ongoing data validation and reconciliation between source systems and NetSuite. • Establish and maintain naming conventions, workflow standards, and data-structure governance protocols. • Document system configuration decisions to support administration and audit purposes. Accounts Receivable (AR) & Accounts Payable (AP) Support • Support AR functions within NetSuite, including customer invoicing, cash application, aging analysis, and collections follow-up. • Support AP functions within NetSuite, including vendor bill entry/coding, approval workflows, payment runs, and vendor account reconciliation. • Troubleshoot and resolve AR/AP transaction, approval, and workflow issues raised by the accounting team. • Maintain and refine AR/AP-related saved searches, dashboards, and reports to support month-end close and cash management. • Partner with Accounting to ensure AR/AP configuration (payment terms, tax codes, approval matrices) aligns with policy and internal controls. Testing & Quality Assurance • Lead or participate in user acceptance testing (UAT) for new configurations, enhancements, and integrations. • Document test results and drive defect resolution with internal stakeholders and vendors. Post-Launch Support, Hypercare & Fast Follow Implementations • Provide hypercare-style support immediately following go-live events, ensuring rapid resolution of issues with minimal disruption to business operations. • Plan, prioritize, and execute Fast Follow enhancements identified during and after go-live. • Own long-term maintenance and administration of the NetSuite environment following stabilization, including patches, updates, and ongoing system health monitoring. NetSuite Technical Support • Serve as the primary point of contact for NetSuite technical support, resolving end-user issues related to access, roles, permissions, workflows, and system functionality. • Perform admin-level technical work, including SuiteScript customizations, SuiteFlow workflow configuration, and third-party integrations. • Triage, prioritize, and track support tickets to timely resolution; escalate complex issues to vendors or implementation partners as needed. Internal Client Services • Treat internal departments (Accounting, Finance, Operations, IT, and other business units) as clients, delivering support consistent with defined service-level agreements (SLAs). • Provide timely follow-up and clear, proactive communication on the status of requests, incidents, and enhancement requests. • Build strong working relationships with internal stakeholders to understand evolving needs and translate them into system solutions. Training & Change Management • Develop and maintain quick-reference guides and training materials for system-enabled processes. • Conduct training sessions for the accounting team and cross-functional users, including for new hires and system changes. Weekly Reporting & Governance • Provide regular status updates to Accounting/Finance leadership on system performance, open issues, and ongoing initiatives. • Participate in change-control processes, documenting and obtaining approval for scope or configuration changes before implementation. The above duties are meant to be representative of the position and not all-inclusive. NETSUITE PLANNING & BUDGETING (NSPB) ADMINISTRATION: The Finance Systems Administrator serves as the primary administrator of CareTria's NetSuite Planning & Budgeting (NSPB) environment, ensuring the platform reliably supports budgeting, forecasting, and management reporting. Core Responsibilities • Own end-to-end administration of the NSPB module, including model structure, data maps, load rules, and calculation/business rules. • Manage user access, roles, and permissions within NSPB, ensuring appropriate segregation of duties between planning contributors, reviewers, and administrators. • Maintain and troubleshoot data integrations between NetSuite ERP (actuals) and NSPB (plan, budget, and forecast data), including data map and load rule maintenance. • Support annual budgeting, quarterly forecasting, and ad hoc planning cycles, including calendar setup, form/template configuration, and workflow/approval routing. • Partner with Finance leadership to translate planning and report