Locker Technical Specialist - Spanish/English

• Diagnose and resolve locker hardware and software issues (faults, connectivity, access errors) escalated by our customer service team for clients across Spain. • Coordinate with on-site technicians in each city - dispatching them when an issue needs a physical fix, and following through until it's resolved. • Be the go-to technical support for our customer service team: help them qualify client-reported issues, give them clear answers they can pass on, and escalate to the tech team when needed. • Act as the technical point of contact between customer service and the tech team: translating client-reported issues into clear technical detail, and relaying fixes and updates back. • Maintain clear records of issues, technician visits and resolutions in our support/CRM tools. • Spot recurring technical problems and feed them back to Product/Ops to improve locker reliability and reduce future support load. • Build deep product and hardware knowledge to become the internal go-to locker expert for Spain. • Occasionally support onboarding for new clients when needed - this can be part of the role, but it isn't the main focus.

• A unique opportunity to play a key role in a rapidly growing, well-funded global startup. • Join a young, international, and ambitious team. • Strong support from our global offices and internal teams.

KeyNest is looking for a Locker Technical Specialist to support our private locker network across Spain. This is a technical, internally-facing role: you'll keep locker hardware and software running smoothly, coordinate the on-site technicians in each city whenever an issue needs a hands-on fix, and act as the technical bridge between customer service and our tech team to be the go-to technical support for our customer service team. This is a fully remote role, so location is flexible. Over time, you'll become the go-to locker expert for the Spanish market, and depending on the need, english speakers markets. Tasks What You Will Do • Diagnose and resolve locker hardware and software issues (faults, connectivity, access errors) escalated by our customer service team for clients across Spain. • Coordinate with on-site technicians in each city - dispatching them when an issue needs a physical fix, and following through until it's resolved. • Be the go-to technical support for our customer service team: help them qualify client-reported issues, give them clear answers they can pass on, and escalate to the tech team when needed. • Act as the technical point of contact between customer service and the tech team: translating client-reported issues into clear technical detail, and relaying fixes and updates back. • Maintain clear records of issues, technician visits and resolutions in our support/CRM tools. • Spot recurring technical problems and feed them back to Product/Ops to improve locker reliability and reduce future support load. • Build deep product and hardware knowledge to become the internal go-to locker expert for Spain. • Occasionally support onboarding for new clients when needed - this can be part of the role, but it isn't the main focus. Requirements What We Are Looking For • Fluent/native-level Spanish and excellent English • Fully remote - you can be based anywhere, as long as you work CET business hours (11AM CET to 8PM CET) and with good working conditions (wifi, electricity back ups when needed) • Strong technical background - technical support, IT helpdesk, hardware troubleshooting or field service experience. • Solid problem-solving instincts: able to diagnose hardware, connectivity and software issues methodically rather than guessing. • Confident coordinating external technicians and vendors, and following an issue through to resolution without dropping it. • Organised -able to juggle multiple open issues and technicians across different cities at once. • Strong support mindset: patient, responsive, able to explain technical issues simply to non-technical colleagues, and comfortable working cross-functionally with customer service and the tech team. • Self-starter, comfortable working remotely. Nice to Have • Experience with smart lockers, IoT, or access-control hardware. • Experience coordinating or managing field technicians or installers. • Previous experience in a client onboarding or customer success role. Benefits What We Offer • A unique opportunity to play a key role in a rapidly growing, well-funded global startup. • Join a young, international, and ambitious team. • Strong support from our global offices and internal teams. Originally posted on Himalayas Technical-Support-Specialist, IT-Support-Specialist, Hardware-Support-Specialist, Field-Service-Coordinator, Locker-Technician, Bilingual-Spanish-Technical-Support-Engineer, Multilingual-Technical-Support-Specialist, Bilingual-Service-Technician, Customer-Service