المهام
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Strategic Calendar & Priority Management: Partner closely with executives to understand business priorities, proactively stack-rank incoming requests, and manage complex calendars. Exercise independent judgment and discretion to make decisions on behalf of leaders, protecting their time while redirecting non-essential requests.
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Proactive Time & Workload Insights: Serve as a trusted advisor on time management and calendar efficiency, anticipating business needs while maintaining the highest standard of discretion and confidentiality.
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End-to-End Travel & Logistics: Oversee complex domestic and international travel end-to-end, manage expense reports, and lead event logistics for high-impact leadership meetings, special projects, and team initiatives.
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Team Liaison: Act as the primary point of contact for the executive’s direct reports, building strong cross-functional relationships to drive priority initiatives and surface operational roadblocks early.
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Offsites & Event Execution: Lead the end-to-end planning and execution for executive offsites and strategic team gatherings—managing budgets, venue selection, stakeholder alignment, and post-meeting action item tracking.
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Internal Communications Support: Facilitate team all-hands meetings and assist with team messaging logistics—including scheduling broadcasts, managing distribution lists, and posting internal communications on behalf of leadership.
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Peer Collaboration: Partner with peer Executive Business Partners across departments to ensure alignment with broader R&D and company-wide strategic objectives.
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Business Acumen & Growth: Develop a comprehensive understanding of business drivers to effectively support leadership, drive team efficiency, and foster continuous personal and professional development.
وصف الوظيفة
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as our next Senior Executive Business Partner within the R&D organization at Twilio.
Who we are & why we’re hiring
Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.
About the job
You will provide proactive calendar management and organizational support to two R&D VP’s, effectively balancing multiple priorities and navigating ambiguity with confidence. In this role, you’ll collaborate closely with your executives and fellow support team members to help drive execution of key team initiatives aligned with business goals. You'll act as a trusted central point of contact for your executive’s direct reports as well as the broader teams. You'll be part of a highly skilled, collaborative group of Executive Business Partners and Administrators, working together to support strategic priorities.
Responsibilities
In this role, you’ll:
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Strategic Calendar & Priority Management: Partner closely with executives to understand business priorities, proactively stack-rank incoming requests, and manage complex calendars. Exercise independent judgment and discretion to make decisions on behalf of leaders, protecting their time while redirecting non-essential requests.
•
Proactive Time & Workload Insights: Serve as a trusted advisor on time management and calendar efficiency, anticipating business needs while maintaining the highest standard of discretion and confidentiality.
•
End-to-End Travel & Logistics: Oversee complex domestic and international travel end-to-end, manage expense reports, and lead event logistics for high-impact leadership meetings, special projects, and team initiatives.
•
Team Liaison: Act as the primary point of contact for the executive’s direct reports, building strong cross-functional relationships to drive priority initiatives and surface operational roadblocks early.
•
Offsites & Event Execution: Lead the end-to-end planning and execution for executive offsites and strategic team gatherings—managing budgets, venue selection, stakeholder alignment, and post-meeting action item tracking.
•
Internal Communications Support: Facilitate team all-hands meetings and assist with team messaging logistics—including scheduling broadcasts, managing distribution lists, and posting internal communications on behalf of leadership.
•
Peer Collaboration: Partner with peer Executive Business Partners across departments to ensure alignment with broader R&D and company-wide strategic objectives.
•
Business Acumen & Growth: Develop a comprehensive understanding of business drivers to effectively support leadership, drive team efficiency, and foster continuous personal and professional development.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
• 7+ years of experience providing executive-level support in a fast-paced technology environment, with a proven ability to exercise sound judgment and make effective decisions amid ambiguity and change.
• 7+ years’ experience supporting leaders in strategic planning, business operations, management consulting, or related functions within a technology environment.
• Superior attention to detail and high level of integrity and discretion in handling confidential information;
• Demonstrated abilities to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
• Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements etc
• Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
• Proficient in common administrative tools (i.e. G-Suite, Zoom, Slack etc.)
• Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.
Desired:
Previous support roles within the High Tech industry ideally within Engineering or Product
• Understanding of business operating cadences and team requirements to align and maintain rhythms
• Prior experience with contract man
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