Staff Product Manager

<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>About the role</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="3"> <h3 id="Help-make-the-world-more-hospitable" data-renderer-start-pos="295">Help make the world more hospitable</h3> </div> <p data-renderer-start-pos="332">The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences. You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building. If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.</p> <div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="3"> <h3 id="About-the-role" data-renderer-start-pos="977">About the role</h3> </div> <p data-renderer-start-pos="993">Let's get into the specifics. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p> <p data-renderer-start-pos="1245">The Guest Revenue tribe owns the products that help hotels earn more from every guest interaction: our booking engine, upselling tools, ancillary revenue features, and the guest recognition layer that makes personalization possible. You'll sit directly alongside Diana Arizmendi (Director of Product and Engineering) as her right hand on the tribe's hardest product problems: improving upsell attach rates (currently ~2%), scaling guest recognition, and shipping the Reputation Manager into GA. You won't be running discovery yourself for every feature — instead, you'll own the tribe's product context and encode your product judgment into the agents, evals, and shared systems that the Product Builders draw on autonomously. When the system doesn't produce the right output, you fix it at the root. When the tribe faces a genuinely ambiguous strategic bet, you own the answer.</p> <div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="3"> <h3 id="What-you-would-do" data-renderer-start-pos="2242">What you would do</h3> </div> <ul> <li>Own the product context your team builds from: the customer evidence, outcome definitions, prioritisation logic and decision history that makes every build decision faster and more grounded.</li> <li>Encode your product thinking into shared tools and systems so that good problem framing and rigorous discovery happen by default, not through constant oversight.</li> <li>Lead discovery on the team's hardest open questions, from improving how guests discover and accept offers to building the data layer that makes guest recognition reliable at scale.</li> <li>Partner closely with the Director of Product and Engineering on complex strategic calls, cross functional alignment and the decisions that have the most long term leverage.</li> <li>Collaborate with Staff Engineers and Staff Designers to make sure product decisions hold up technically and create experiences guests actually notice.</li> </ul> <p data-renderer-start-pos="5562"><strong data-renderer-mark="true">AI Fluency Level 3:</strong> in this role, that means you design the agents and shared workflows your product builders use to turn customer evidence into decisions, not just use AI tools yourself. You build an approach to discovery and context management that others on the team can pick up and run with on their own, and you are the one who checks whether an AI generated recommendation actually holds up before it shapes a commercial decision.</p> <p data-renderer-start-pos="6000"><em data-renderer-mark="true">For more information on AI fluency at Mews, please refer to </em><a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0bjKvDcjp5 _0WKd3G4z3T _23rrnHo10F _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9DjOvk _3932vv0Rl6 _02cRtH6wH8 _1B4rbIo10F _0clgaMM7Tp _3WzCGijOvk _0NqVRt0Rl6 _3BKYwu6wH8 _3sFUREDdj4 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://mews.atlassian.net/wiki/x/XQOskg" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety"><em data-renderer-mark="true">AI Fluency at Mews: A Comprehensive Guide for Candidates</em></a><em data-renderer-mark="true"> on Confluence.</em></p> <div class="_3iDTPbvLZJ renderer-heading-wrapper" data-testid="renderer-heading-wrapper" data-level="3"> <h3 id="What-you-would-bring" data-renderer-start-pos="3