Support Specialist

What your impact will be: • Assist in migrating documentation to the client knowledge base. • Take support-related telephone calls. • Create support tickets in the ticketing system with the goal of accurate documentation. • Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support. • Collaborate with other members of support on assessing training needs for tier-one support positions. What we are looking for: • Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment • Excellent verbal and written communication skills • Outstanding customer service and organizational skills • Exceptional analytical, troubleshooting and problem-solving skills • Positive, results-oriented mindset • Ability to multi-task effectively and consistently meet assigned deadlines • Self-starter with the ability to work well independently and in groups • Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired What we can offer: • 3 weeks' vacation and 5 personal days • Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment • Employee stock ownership and RRSP/401k matching programs • Lifestyle rewards • Remote work and more! Originally posted on Himalayas Support-Specialist, Technical-Support-Specialist, Help-Desk-Specialist, Customer-Support-Specialist, IT-Support-Specialist, Service-Support-Specialist, Support-Operations-Specialist, User-Support-Specialist, System-Support-Specialist