Virtual Financial Aid Officer, FAME

Aquila is a division of Constellation Software Inc., one of the largest and most successful software companies in Canada and the most successful technology stock in Canada over the last 10 years [TSE: CSU]. Our entrepreneurial culture, lean environment, and people come together to form a dynamic organization where purpose drives our growth. This is a place where high performance and hard work are rewarded, where leaders are grown, and where the best ideas win. With the autonomy to be creative and curious, we collaborate and iterate to achieve real impact in the communities we support. We spend our days asking questions and challenging the status quo, manipulating our structure, roles, and internal operations in order to stay ahead in a competitive landscape. If you share our growth mindset, relationship-focused approach, and high moral fiber, you will thrive at Aquila. Apply now. Diversity and inclusion are not mere words on paper to us. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have most of the qualifications we are seeking, and want to play an integral role in our success, apply to express your interest.

Who we are At Aquila, we invest in category-defining B2B/B2G software companies globally, acting as a thought-partner, striving for the success of our companies in the long term. We are a well-managed, profitable company that operates like a startup with the financial backing of a parent company. For our people, this means limitless possibilities. We are unapologetically unique, pivoting to respond to the needs of the multiple markets we operate in. We have ambitious goals, and we are looking for genuine contributors with integrity, energy, flexibility, and loyalty. We are investing in building future leaders who can take an idea and make things happen. Who we need For over 45 years, Fame has been a trusted partner to post-secondary schools. We recognize the challenges career school administrators face in managing their institutions, from streamlining operations to ensuring compliance with regulatory requirements. At Fame, we provide the support and tools needed to navigate these complexities and run academic institutions efficiently. Our student information systems, supporting tools, and Admission CRM Software, including powerful EDlumina, help simplify and streamline these processes. Reporting to the Financial Aid Officer Team Lead, we are hiring a Virtual Financial Aid Officer to join our growing Virtual Financial Aid Office. As our new Virtual Financial Aid Officer, you will independently manage hands-on Title IV financial aid processing for students enrolled in clock-hour programs. You will review FAFSAs, determine and verify eligibility, complete awarding and packaging, process ISIR corrections and disbursements, perform calculations, and complete professional judgments and dependency overrides. Working across FAME's two service models, you will communicate directly with schools and students, providing responsive support while ensuring financial aid is processed accurately, on time, and in compliance with federal student aid requirements. This is a full-time, remote role based in the United States with working hours from 8:00 a.m. to 5:00 p.m. Eastern Time. What’s in it for you Make a direct impact on access to education. Your expertise will have a tangible impact on students navigating one of the most important and often complex parts of their education journey. By ensuring financial aid is processed accurately, compliantly, and on time, you will help students access the funding they need to continue their education while giving schools confidence that their programs are being administered correctly. Extend your impact across schools and communities. You will go beyond supporting a single institution and apply your clock-hour and Title IV expertise across a portfolio of post-secondary schools. You will help institutions strengthen their financial aid practices, reduce compliance risk, and better support the students and communities they serve. It is an opportunity to see the broader impact of your knowledge and become a trusted resource to schools navigating complex financial aid requirements. Build on specialized expertise. You will deepen your knowledge by working across different schools, student situations, and financial aid scenarios. You will be part of a team where your experience is valued, your judgment matters, and you can continue building highly specialized expertise while sharing what you know with others. As the Virtual Financial Aid Office evolves, you will also have opportunities to contribute ideas, strengthen processes, and influence how the team delivers its services. Grow within a purpose-driven organization. FAME has spent more than 45 years helping post-secondary institutions operate effectively and support student success. You will join a growing Virtual Financial Aid Office backed by the stability and broader opportunities of Aquila and Constellation Software. Whether you want to deepen your expertise, take on greater responsibility, move toward leadership, or explore opportunities elsewhere in the organization over time, you will have room to build a career while continuing to do work with a clear purpose. How you will make an impact: • Administer Title IV financial aid. You will independently manage financial aid processing for students enrolled in clock-hour programs, including reviewing FAFSAs, packaging and awarding aid, completing verification and ISIR corrections, processing disbursements and calculations, and completing professional judgments and dependency overrides. You will manage your work accurately and efficiently while meeting required turnaround times. • Maintain compliance and accuracy. You will apply federal student aid requirements throughout the financial aid process, carefully reviewing information and documentation to identify discrepancies, resolve issues, and support compliant outcomes. You will bring strong attention to detail to your work and help protect the schools you serve from Title IV audit findings. • Support schools and students. You will work across FAME's two service models, communicating directly with schools about their students and, where applicable, working directly with students while keeping their school informed. You will provide responsive, patient support and clearly explain financial aid requirements, information needed, and next steps. • Build trusted school relationships. You will communicate regularly with the schools you support through phone calls, email, and virtual meetings, including monthly meetings with assigned schools. You will respond to questions, provide updates on student financial aid matters, and build confidence through reliable follow-through and clear communication. • Problem-solve and follow through. You will investigate financial aid issues, determine the appropriate next steps, and move cases forward while maintaining accuracy and compliance. You will recognize when additional information or support is needed and collaborate with your remote team to resolve issues effecti