XTN-C2D6967 | GLOBAL NOC TIER 1 ENGINEER

• Willingness to work remotely and on flexible shifts. • Reliable home internet connection and a quiet work environment.

About Us: Intelletrace is a leading telecommunications company offering comprehensive support in data, internet, VoIP, voice, security, and managed services for businesses across the United States and internationally. We serve as a single point of contact, connecting businesses with top-tier carriers to meet their specific needs. Learn more about us at . Candidate Location: Philippines, preferably in Metro Manila. • Highly competitive salary and benefits package based on experience and qualifications. • Permanent Work-From-Home arrangement. • Internet and Mobile Allowance. • Upon hiring • Internet Allowance: 2500 • Mobile Allowance: 500 • Upon Regularization • 10 Days Vacation Leave • 10 Days Sick Leave • HMO • 3 Years Of Work Anniversary as Regular Employee • Rice Subsidy • Birthday Leave • 14th Month Pay • 5th Year Of Work Anniversary as Regular Employee • Retirement Plan • +1 total Free HMO Dependent • 15 Days Of Vacation Leave • 7th Year Of Work Anniversary as Regular Employee • 20 Days Of Vacation Leave • +2 total Free HMO Dependent • Ticket Creation: Managing tickets for proactive network alerts, change requests, inquiries, and level 1 configuration changes. • Troubleshooting: Investigating and resolving basic network issues reported by end-users or monitoring tools, adhering to established procedures. • Circuit Troubleshooting: Reporting circuit-related problems to Internet Service Providers (ISPs) and collaborating for resolution. • Tool Maintenance: Ensuring the upkeep and accuracy of Remote Monitoring and Management (RMM) and Network Management Systems (NMS) tools. • Documentation: Creating and updating network documentation, including diagrams and standard operating procedures. • Incident Communication: Providing updates to internal teams, clients, and vendors to resolve network-related incidents. • Customer Ticket Updates: Regularly updating customers on the status and progress of their tickets. • Project and Report Support: Assisting with projects and report generation as needed. • Network Maintenance: Participating in network maintenance activities during or outside of business hours as required. • Bachelor's Degree in Information Technology, Computer Science, or a related field. • Minimum of 2 years of relevant experience in network engineering or a similar field. • Thorough understanding of IT LAN and WAN networking concepts. • Proficiency in configuring and troubleshooting Cisco and Fortinet Technologies. • Hold industry certifications such as CCNA or Fortinet NSE; CCNP certification is advantageous. • Excellent communication skills, both verbal and written, enabling effective collaboration with team members, stakeholders, and vendors. • Commitment to ongoing learning, training, and development. Requirements: • Willingness to work remotely and on flexible shifts. • Reliable home internet connection and a quiet work environment. Originally posted on Himalayas NOC-Engineer, Network-Engineer, Tier-1-Support-Engineer, Network-Operations-Engineer, IT-Support-Engineer