Cash Collection Specialist - Egypt

1. Customer Payment Follow-up -Contact customers with overdue payments via calls, WhatsApp, and emails. -Remind customers of upcoming due dates and guide them through payment options. -Escalate delayed or disputed cases to the Supervisor for further action. -Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases. 2. Payment Tracking & Reconciliation -Maintain an updated tracker for all pending and completed payments. -Verify payment proofs received from customers before confirming collection. -Update the system once payments are received and validated. -Support reconciliation between customer records and finance data. 3. Customer Support -Provide clear and professional responses to customer payment-related inquiries. -Support customers with payment links, invoices, or clarifications as needed. -Ensure all interactions are logged in Freshdesk or the assigned CRM system. 4. Reporting -Share daily and weekly reports on collection progress and overdue accounts. -Highlight high-risk customers or repeated payment delays to the Supervisor.

• Bachelor’s degree. • 2–3 years of experience in customer collections, billing, or customer service. • Strong communication skills in Arabic and English (spoken and written). • Confident in handling customer follow-ups and payment discussions. • Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk). • Organized, detail-oriented, and reliable under pressure. • Professional and empathetic communication. • Persistence and results-driven approach. • High attention to accuracy and data integrity.

About invygo Founded in 2018 and headquartered in Dubai, invygo aims at simplifying the process of getting a car. With the success of our expansion to Saudi Arabia in 2021 and in Qatar in 2023, we have continued to grow our operations. Being the first car subscription app of its kind in the region, we have a proven track record and an in-depth understanding of our customers' mobility needs. Our app enables customers to own or subscribe to a car on a monthly basis without any hassle. Customers can commit for a minimum of 1 month with our monthly plans or 36 months with our Subscribe to Own service. invygo's car subscription service is different from renting or buying a car. We offer the best of both worlds. Unlike renting, we don't require our customers to make a large deposit upfront. They can also choose the exact car model and features they want through our app, a benefit that rental companies don't offer. Buying a car comes with high up-front and maintenance costs, long-term commitment, registration and insurance charges. With invygo's Subscribe to Own plans, our customers pay an all-inclusive fee monthly without the additional paperwork and cost. At invygo, we empower our customers to access a car with no deposit or down payment, no long-term commitment, and the option to cancel their monthly subscription plans at any time through our seamless digital platform. About the role The Cash Collection Specialist is responsible for managing and following up on outstanding customer payments for the KSA market. The role ensures that all dues are collected on time, accurately recorded, and handled professionally while maintaining a positive customer experience. Key Responsibilities: 1. Customer Payment Follow-up -Contact customers with overdue payments via calls, WhatsApp, and emails. -Remind customers of upcoming due dates and guide them through payment options. -Escalate delayed or disputed cases to the Supervisor for further action. -Coordinate with the Force Collection (FC) and Finance teams on non-responsive or default cases. 2. Payment Tracking & Reconciliation -Maintain an updated tracker for all pending and completed payments. -Verify payment proofs received from customers before confirming collection. -Update the system once payments are received and validated. -Support reconciliation between customer records and finance data. 3. Customer Support -Provide clear and professional responses to customer payment-related inquiries. -Support customers with payment links, invoices, or clarifications as needed. -Ensure all interactions are logged in Freshdesk or the assigned CRM system. 4. Reporting -Share daily and weekly reports on collection progress and overdue accounts. -Highlight high-risk customers or repeated payment delays to the Supervisor. Key Metrics (KPIs): -Collection Rate (90% of collected vs. total due) -Average Payment Delay (7 Days) -Resolution Time for Payment Queries -Accuracy of Collection Data Updates (99.9%) • Bachelor’s degree. • 2–3 years of experience in customer collections, billing, or customer service. • Strong communication skills in Arabic and English (spoken and written). • Confident in handling customer follow-ups and payment discussions. • Proficient in Excel/Google Sheets and ticketing systems (e.g., Freshdesk). • Organized, detail-oriented, and reliable under pressure. • Professional and empathetic communication. • Persistence and results-driven approach. • High attention to accuracy and data integrity.