Job description
OrderYOYO is looking for a freelance CRM Manager to own and improve how we use HubSpot across our commercial teams. You will turn HubSpot into a reliable tool for managing leads, supporting sales activity, tracking customers, and making performance visible.
This is a hands-on role for someone who can work with stakeholders, understand how teams actually use the CRM, and then build practical improvements.
Role and Responsibilities
•
Manage the day-to-day setup and administration of HubSpot, including users, permissions, properties, pipelines, workflows, and integrations.
•
Improve lead capture, routing, qualification, and handover between teams.
•
Build and maintain automation that reduces manual work and supports consistent follow-up.
•
Improve CRM data quality through clear standards, deduplication, and regular checks.
•
Create dashboards and reports covering pipeline, conversion, activity, and customer performance.
•
Work with sales, marketing, customer success, and leadership to translate business needs into HubSpot solutions.
•
Document processes and train teams so changes are adopted and maintained.
•
Identify opportunities to simplify the CRM setup and improve how OrderYOYO uses its data.
Ideal Candidate Profile
•
Strong, hands-on experience administering and developing HubSpot in a growing commercial organisation.
•
Experience with HubSpot Sales Hub and Marketing Hub
•
A solid understanding of B2B sales processes, lead management, lifecycle stages, and reporting.
•
Confidence building workflows, dashboards, data structures, and integrations.
•
The ability to balance quick fixes with a clear, maintainable CRM structure.
•
Strong communication skills and the ability to work independently with teams in different functions.
•
Experience in SaaS, restaurants, or online ordering is an advantage.
Success Criteria
•
Sales and customer teams trust the data in HubSpot and use it consistently.
•
Leads move quickly to the right owner, with clear visibility of each stage.
•
Reporting gives leadership a dependable view of commercial performance.
•
Key workflows save time and reduce missed follow-ups.
•
HubSpot has clear ownership, documentation, and a practical improvement roadmap.
Originally posted on Himalayas
CRM-Manager, HubSpot-Administrator, CRM-Administrator, Marketing-Operations-Manager, Sales-Operations-Manager, CRM-Management, Salesforce-CRM-Manager, CRM-Marketing-Manager, CRM-Systems-Manager, CRM-Operations-Manager, Customer-Relationship-Manager
GetGlobalJob is not the employer or a recruiting agency. You apply on the original publisher's site: always check the posting before sharing your details, and never pay for a job.