Customer Program Manager - FuzeRx

• Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle. • Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards. • Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals. • Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues. • Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives. • Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows. • Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities. • Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth. • Contribute to long-term program strategy, roadmap planning, and expansion opportunities.

• Bachelor’s degree or equivalent practical experience. • 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment. • Proven ability to lead cross-functional teams and influence stakeholders without formal authority. • Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving. • Strong understanding of regulatory and compliance requirements relevant to healthcare operations. • Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams. • Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar). • Experience in pharmacy operations, digital health, or healthcare services. • Exposure to program or project management methodologies; CAPM or similar certification is a plus. • Experience supporting client-facing or operational programs in a service-delivery environment. • Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations.

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month. More Benefits Information Here: Fuze Health Benefits Site

Job Summary About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs. Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. Job Description The Customer Program Manager owns the execution and performance of customer-facing programs that advance our mission to improve patient outcomes through seamless, technology-enabled pharmacy care. This role independently manages a portfolio of accounts, ensuring that program deliverables meet expectations, operational workflows run smoothly, and program risks are escalated and mitigated with clarity and urgency. Working cross-functionally with Operations, Product, Engineering, and clinical partners, the Customer Program Manager drives strong day-to-day coordination and the long-range performance of programs and associated projects. Job Description Key Responsibilities • Own Service Level Agreement (SLA) performance and operational outcomes for assigned programs throughout their lifecycle. • Develop, maintain, and execute comprehensive project and program plans, ensuring alignment with organizational priorities, customer expectations, and regulatory standards. • Lead cross-functional collaboration across Product, Engineering, Operations, Care, Compliance, and Finance to ensure seamless delivery of program goals. • Monitor performance metrics, program health, and risks; lead mitigation planning and ensure timely resolution of issues. • Serve as the primary point of contact for internal and external stakeholders, providing transparent updates on performance, risks, and strategic initiatives. • Partner with customers and internal teams to drive continuous improvement, elevate service delivery, and strengthen operational workflows. • Ensure adherence to regulatory requirements, compliance frameworks, and industry best practices across all program activities. • Facilitate program retrospectives, incorporate learnings, and implement scalable methodologies to support future growth. • Contribute to long-term program strategy, roadmap planning, and expansion opportunities. Required Experience & Qualifications Minimum Qualifications: • Bachelor’s degree or equivalent practical experience. • 2–5 years of program management experience in healthcare, pharmacy, digital health, or another regulated environment. • Proven ability to lead cross-functional teams and influence stakeholders without formal authority. • Demonstrated experience in risk assessment, mitigation planning, and operational problem-solving. • Strong understanding of regulatory and compliance requirements relevant to healthcare operations. • Excellent communication skills; able to translate complex information for diverse audiences including executives, partners, and technical teams. • Proficiency with GSuite, Slack, and project management tools (Asana, Jira, Smartsheet, or similar). Preferred Qualifications: • Experience in pharmacy operations, digital health, or healthcare services. • Exposure to program or project management methodologies; CAPM or similar certification is a plus. • Experience supporting client-facing or operational programs in a service-delivery environment. • Familiarity with regulatory frameworks relevant to pharmacy or healthcare operations. Additional Information Fully remote/WFH roles: Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions. Salary and Benefits Salary Range: $81,600 - $102,000 Commission Eligible: Yes/No Travel: Yes - Up to 10% of the time Location Requirement: • Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin. To be reviewed per entity placement Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. Alto Pharmacy, Fuze Health, LetsGetChecked, and Fuze Care Services can not take over, transfer, or sponsor any visa type at this time. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship. Benefits - Fuze Health Full-time employee be