Customer Service Representative (Danish)

• Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level) • Previous experience in customer service or sales, preferably in the travel or hospitality industry • Strong communication skills with the ability to engage and build rapport over the phone • Ability to manage multiple inquiries and provide accurate information efficiently • Experience in upselling and cross-selling products or services • Customer-focused mindset with a commitment to delivering high-quality service • Proficiency in booking systems or travel management tools will be considered as an advantage • Strong attention to detail and problem-solving mindset • Ability to effectively communicate, both written and verbally • Ability to multitask in fast paced environment • Working schedule: Monday to Friday: 08:00h - 17:00h.

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Danish speaking Customer Service Representative to join their team in Porto. Position: Customer Service Representative Location: Porto, Portugal Work model: Remote Employment type: Fixed term (6 months) with possibility of extension / permanent contract DUTIES AND RESPONSIBILITIES: • Handle inbound calls to assist customers with inquiries • Sell products tailored to customer needs • Cross-sell and upsell products and associated products • Provide customer support for post-booking and booking management • Support travel agents with bookings and ensure smooth booking management • Offer comprehensive customer information on destinations, boats, documentation, pricing, and other related inquiries REQUIREMENTS: • Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level) • Previous experience in customer service or sales, preferably in the travel or hospitality industry • Strong communication skills with the ability to engage and build rapport over the phone • Ability to manage multiple inquiries and provide accurate information efficiently • Experience in upselling and cross-selling products or services • Customer-focused mindset with a commitment to delivering high-quality service • Proficiency in booking systems or travel management tools will be considered as an advantage • Strong attention to detail and problem-solving mindset • Ability to effectively communicate, both written and verbally • Ability to multitask in fast paced environment • Working schedule: Monday to Friday: 08:00h - 17:00h. OFFER: • Competitive salary with performance-based incentives • Professional growth opportunities within the BPO industry • Collaborative and supportive work environment • Access to exclusive travel perks and discounts • And many more! Originally posted on Himalayas Customer-Service, Danish-Language-Customer-Support, Entry-Level-Customer-Service, BPO-Customer-Service, Multilingual-Customer-Support, Travel-Customer-Service, Danish-Speaking-Customer-Service-Representative, Nordic-Language-Customer-Service-Specialist