Customer Service Representative – White-Glove Concierge (T)

• Provide fast, articulate, and emotionally intelligent service via phone, text, and email • Assist clients with time-sensitive reservations and scheduling • Handle high volumes of requests while maintaining accuracy and professionalism • Anticipate customer needs and proactively provide solutions • Maintain clear and professional communication across all interactions • Collaborate with cross-functional teams across different time zones • Uphold high standards of service, consistency, and brand representation

• 2+ years of experience in customer service, hospitality, concierge, or client-facing roles • Experience supporting high-end or demanding clients is highly preferred • Fluent English (C1 level or higher, written and spoken) • Strong communication skills and ability to remain calm under pressure • Ability to multitask and manage multiple conversations simultaneously • Strong attention to detail and problem-solving skills • Comfortable working independently in a remote environment • Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack) • Typing speed of at least 60 words per minute • Background in hospitality, reservations, or operations • Experience working with U.S.-based clients • Experience in fast-paced, high-performance environments • Highly professional and polished communication style • Strong emotional intelligence and customer empathy • Proactive mindset with the ability to anticipate needs • Detail-oriented and highly organized • Team player with a collaborative attitude

★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Customer Service Representative – White-Glove Concierge (T) Location: Remote Employment Type: Full-Time Compensation: $1,200 USD/month Job Overview We are seeking polished, proactive, and highly professional Customer Service Representatives to deliver a white-glove, concierge-level experience to a high-end U.S.-based membership clientele. This is not a traditional customer service role. It requires strong communication skills, emotional intelligence, attention to detail, and the ability to anticipate client needs while maintaining composure in a fast-paced environment. You will play a critical role in delivering a premium customer experience that reflects the highest standards of service and professionalism. About the Role You will be part of a high-performing global team supporting a luxury brand with multiple locations. The role involves managing customer interactions across multiple channels while ensuring accuracy, speed, and a consistently elevated service experience. This position is ideal for candidates with experience in hospitality, concierge services, reservations, or high-touch customer support environments. Key Responsibilities • Provide fast, articulate, and emotionally intelligent service via phone, text, and email • Assist clients with time-sensitive reservations and scheduling • Handle high volumes of requests while maintaining accuracy and professionalism • Anticipate customer needs and proactively provide solutions • Maintain clear and professional communication across all interactions • Collaborate with cross-functional teams across different time zones • Uphold high standards of service, consistency, and brand representation Working Schedule • Full-time position (40 hours per week) • Operating hours: • Monday to Friday: 8:00 AM – 10:00 PM • Saturday: 8:00 AM – 9:00 PM • Sunday & Tuesday: 9:00 AM – 5:00 PM • Final schedule will be assigned based on business needs Requirements • 2+ years of experience in customer service, hospitality, concierge, or client-facing roles • Experience supporting high-end or demanding clients is highly preferred • Fluent English (C1 level or higher, written and spoken) • Strong communication skills and ability to remain calm under pressure • Ability to multitask and manage multiple conversations simultaneously • Strong attention to detail and problem-solving skills • Comfortable working independently in a remote environment • Proficiency with Microsoft Office, CRM systems, and communication tools (e.g., Slack) • Typing speed of at least 60 words per minute Preferred Qualifications • Background in hospitality, reservations, or operations • Experience working with U.S.-based clients • Experience in fast-paced, high-performance environments What We’re Looking For • Highly professional and polished communication style • Strong emotional intelligence and customer empathy • Proactive mindset with the ability to anticipate needs • Detail-oriented and highly organized • Team player with a collaborative attitude Compensation & Benefits • Base Salary: $1,200 USD/month • Remote work with a global team • Paid Time Off after 60 days of active service • Health insurance provided through Deel • Growth opportunities within a high-performance organization Important Notes • This is a high-touch, customer-facing role requiring consistent professionalism • Candidates must be comfortable handling high volumes of interactions • Strong communication and responsiveness are critical for success This is a remote/telecommute position. Originally posted on Himalayas Concierge-Services, Customer-Service, Hospitality, Client-Services, White-Glove-Service, High-End-Customer-Service-Representative, Customer-Service-Concierge, Senior-Bilingual-Concierge-Representative, Guest-Services-Representative, Travel-Customer-Service-Representative, Guest-Services-Agent, Senior-Spanish-Customer-Service-Concierge, Senior-Bilingual-Hospitality-Customer-Service-Representative