Customer Success Manager (with English and German)

• Taking care of maintaining and developing relationships with clients and subcontractors. • Continuously communication and improvement of cooperation with clients. • Daily registering problem cases (claims management) and informing/escalating to the internal team. • Client account management. • Onboarding of the clients • Demo preparations of the software and apps. • Cooperation with product team. Will be a plus: • Experience in working with business clients. • Experience in a startup environment. • Excellent English and German communication skills, both written and spoken. • 1+ years experience in SAAS products (customer support, account management, partner management). • You are empathic and communicate proactively, fast, and politely. • You are a confident user of MS Office & PC in general. In return, we offer: • A chance to shape the product as we actively develop. • Autonomy to achieve common goals without micromanagement. • Opportunities for personal and professional development. • A dynamic and diverse team with unique backgrounds and interests! • Medical Insurance for Ukraine. • Possible business trips around the world to meet with potential clients. • Generous time off including 20 days of Vacation and 25 days of Sick leave, 3 Days off, and 2 Days for Self Development Vanongo is an AI-powered last-mile logistics platform that enables transparent and precise delivery for merchants and fleets for sales increase. Focus on post-checkout part of the journey provides upsell capabilities during the delivery. Vanongo brings consumer centric tech to the world of urban last-mile delivery. We focus on: enabling transparent and precise delivery for merchants and fleets for sales increase making post-checkout part of journey and enabling upsell capabilities during the delivery. About the role: the main responsibility is to take care about our clients as about your friends. You will be a liaison between our clients (e-commerce/retail companies or manufacturers) and fleet managers (people who are responsible for everything connected with drivers). Recruitment process. Step 1: Screening interview with a recruiter (30 min). Step 2: Technical interview with Head of Customer Success Team (40 min). Step 3: Interview with COO (60 min, eng/ukr). Originally posted on Himalayas Customer-Success-Management, Account-Management, Logistics, Last-Mile-Delivery, SaaS, E-Commerce-Operations, German-Speaking-Customer-Success-Manager, Customer-Success-Manager-EMEA, Customer-Success-Manager, Customer-Success-Account-Manager, Senior-Customer-Success-Manager