Responsibilities
- Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
- Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximising long-term customer value.
- Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
- Drive adoption across Perk's Travel and Spend platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives.
- Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
- Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
- Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
- Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
- Effectively prioritise your time and resources to maximise impact across your portfolio and key business initiatives.
Requirements
- Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment. Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.
- Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organisations.
- Experience navigating complex enterprise organisations with multiple stakeholders, procurement processes, and executive decision-makers.
- Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.
- Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimisation, and operational efficiency with finance leaders.
- Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.
- Excellent prioritisation and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.
Job description
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com http://www.perk.com to learn more.
ABOUT THE ROLE:
As our Account Management team grows we are looking for a customer-oriented and result-driven Enterprise AM to join us.
As an Enterprise Account Manager you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.
In this role you will be responsible for a portfolio of top accounts. You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll-up your sleeves and work hard.
What You’ll Do
- Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
- Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximising long-term customer value.
- Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
- Drive adoption across Perk's Travel and Spend platform by identifying underutilised features, expanding use cases, and partnering with customers on change management initiatives.
- Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
- Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
- Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
- Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
- Effectively prioritise your time and resources to maximise impact across your portfolio and key business initiatives.
What We're Looking For
- Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment. Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.
- Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organisations.
- Experience navigating complex enterprise organisations with multiple stakeholders, procurement processes, and executive decision-makers.
- Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.
- Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimisation, and operational efficiency with finance leaders.
- Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.
- Excellent prioritisation and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.
On top of that, you will only be the right candidate if you are:
- Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
- Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
- Growth Mindset: You seek feedback early and often and are open to both give and take constructive and direct criticism
- Experience using inside sales tools like Salesforce, Google Tools, Zendesk, Looker.
What We Offer
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with 25 days of annual leave plus bank holidays
- Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
- Plan for your future with our qualifying earn
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