FCM - Business Analyst - Boston, MA

• Translate business problems into clear, actionable technical requirements and user stories • Lead the design, coordination, and delivery of small to mid-level technical projects • Perform business and systems gap analysis, and build detailed workflows • Facilitate meetings, lead discussions, and drive consensus with stakeholders • Coordinate all aspects of project delivery, ensuring timelines and objectives are met • Document project scope, requirements, and updates using standardized templates • Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams • Assess and communicate project goals, benefits, and ROI/LOE estimates • Identify and document system, business, and development dependencies • Work collaboratively across technical and non-technical teams • Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history • Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools • Utilize independent judgment to lead projects with minimal supervision • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. • Travel perks/discounts • Health & Wellness Programs and Employee Financial Wellness Services • National/International Award Nights and Conferences • Health benefits including, medical, dental, vision, gender affirming care, and fertility care • Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability • Flexible Spending Accounts • Employee Assistance Program • 401k program with partial match • Tuition Reimbursement Program • Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions • Global career opportunities in a network of brands and businesses *Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Business Analyst FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards. To learn more about FCM please click HERE About The Opportunity Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business. Key Responsibilities • Translate business problems into clear, actionable technical requirements and user stories • Lead the design, coordination, and delivery of small to mid-level technical projects • Perform business and systems gap analysis, and build detailed workflows • Facilitate meetings, lead discussions, and drive consensus with stakeholders • Coordinate all aspects of project delivery, ensuring timelines and objectives are met • Document project scope, requirements, and updates using standardized templates • Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams • Assess and communicate project goals, benefits, and ROI/LOE estimates • Identify and document system, business, and development dependencies • Work collaboratively across technical and non-technical teams • Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history • Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools • Utilize independent judgment to lead projects with minimal supervision • Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. Experience & Qualifications • Proven experience as a Technical Business Analyst or similar role • Strong experience translating business requirements into technical documentation (User Stories, BRDs) • Experience with project coordination and delivery in a technical environment • Solid understanding of ROI and level of effort (LOE) estimation • Knowledge of Sabre system including bookings, shopping, and PNR management • Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.) • Ability to analyze cross-functional impacts across multiple business areas • Strong analytical, organizational, and problem-solving skills • Excellent verbal and written communication skills • Experience facilitating stakeholder meetings and workshops • Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote) • Ability to work independently and collaboratively in fast-paced environments • Multilingual (English/Spanish) is a plus Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. • Have fun:At the heart of everything we do at Flight Centre is a desire to have fun. • Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! • Use your smarts:Our people use their quick thinking, expertise, and tenacity to always figure things out. • Love for travel:We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. • Personal connections:We are a big business founded on personal relationships. • Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols. • A career, not a job:We offer genuine opportunities for people to grow and evolve • We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. • Giving Back:Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include: • Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. • Travel perks/discounts • Health & Wellness Programs and Employee Financial Wellness Services • National/International Award Nights and Conferences • Health benefits including, medical, dental, vision, gender affirming care, and fertility care • Insurance including hospital indemnity, AD&D, cri