Founding Forward Deployed Engineer

• Lead customer onboarding end to end, including discovery, integration, configuration, testing, and go-live. • Work directly with operations teams to map purchase-order-to-cash workflows and configure the platform to meet their needs. • Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems. • Turn complex operational requirements into clear data models, configurations, and product capabilities. • Share customer insights with engineering and help shape product improvements.

• At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role. • Experience owning customer onboarding from discovery through integration, configuration, testing, and launch. • Strong working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code. • Hands-on experience integrating EDI, ERP, inventory, accounting, and freight systems. • Experience mapping purchase-order-to-cash workflows and translating operational needs into technical configurations. • CPG, supply chain, logistics, or ERP experience is a plus. Comfort with ambiguity, changing needs, and hands-on customer problem solving is important.

About the Role As a Founding Forward Deployed Engineer, you will connect an AI-powered operations platform with customers' day-to-day workflows in the consumer packaged goods sector. You will own implementations from initial discovery through go-live, helping customers improve how they manage wholesale operations while bringing field insights back to the product team. What You'll Do • Lead customer onboarding end to end, including discovery, integration, configuration, testing, and go-live. • Work directly with operations teams to map purchase-order-to-cash workflows and configure the platform to meet their needs. • Build and troubleshoot integrations involving EDI, ERP, inventory, accounting, and freight systems. • Turn complex operational requirements into clear data models, configurations, and product capabilities. • Share customer insights with engineering and help shape product improvements. What We're Looking For • At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role. • Experience owning customer onboarding from discovery through integration, configuration, testing, and launch. • Strong working knowledge of APIs, data models, SQL, and integration debugging, with the ability to read and write code. • Hands-on experience integrating EDI, ERP, inventory, accounting, and freight systems. • Experience mapping purchase-order-to-cash workflows and translating operational needs into technical configurations. • CPG, supply chain, logistics, or ERP experience is a plus. Comfort with ambiguity, changing needs, and hands-on customer problem solving is important. Compensation & Benefits Visa sponsorship is not available for this role. Location This is an on-site role based in New York, United States. Originally posted on Himalayas Forward-Deployed-Engineer, Forward-Deploy-Engineer, Forward-Deployed-Engineering, Forward-Deployment-Engineer, Remote-Forward-Deployed-Engineer, Senior-Forward-Deployed-Engineer, Forward-Deployed-Software-Engineer, Deployed-Engineer