Intermediate Security Analyst, Vulnerability Operations (North America)

• Triage incoming bug bounty reports, including reviewing report quality, validating findings, assessing potential impact, identifying duplicates, and routing reports to the appropriate teams. • Triage vulnerabilities identified through vulnerability management activities and help track them through assessment, remediation, and closure. • Work with PSIRT engineers and development teams to gather technical details, reproduce issues, and clarify affected products, versions, and configurations. • Support severity assessment using frameworks and terminology such as CVE, CVSS, CWE, and OWASP. • Communicate professionally and respectfully with security researchers participating in coordinated vulnerability disclosure and bug bounty programs. • Support GitLab’s role as a CVE Numbering Authority by preparing information for CVE assignment, maintaining accurate records, and helping coordinate CVE-related activities. • Represent GitLab as an acting CNA representative in CVE-related discussions and operations, escalating questions and coordinating with the appropriate internal and external stakeholders. • Draft and coordinate customer-facing communications about security vulnerabilities, fixes, mitigations, and release information in partnership with PSIRT, Legal, Customer Success, Support, and Corporate Communications. • Maintain accurate issue records, timelines, researcher communications, remediation status, and follow-up actions. • Monitor queues and operational metrics to identify trends, aging items, recurring issues, and opportunities to improve response quality and consistency. • Create and improve runbooks, procedures, templates, and other documentation that make vulnerability handling more efficient and transparent. • Participate in incident handoffs, root cause analysis documentation, lessons-learned activities, and product security reviews. • Build technical and operational expertise in PSIRT, bug bounty, vulnerability management, and coordinated vulnerability disclosure.

• Early-career experience or equivalent education in cybersecurity, software engineering, information technology, or a related field. Relevant internships, coursework, labs, research, customer support, or practical security projects are welcome. • Foundational understanding of software vulnerabilities and security concepts, including web applications, APIs, CI/CD environments, authentication, and authorization. • Familiarity with security terminology such as CVE, CVSS, CWE, OWASP Top 10, and coordinated vulnerability disclosure. • Strong attention to detail and the ability to organize and prioritize multiple reports or work items. • Clear written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences. • Experience with a bug bounty or vulnerability disclosure platform such as HackerOne or Bugcrowd. • Experience reviewing security reports, participating in capture-the-flag exercises, performing vulnerability research, or working with security tooling. • Familiarity with CVE assignment, CNA processes, security advisories, or vulnerability databases. • Nice to have: Basic scripting, log analysis, issue tracking, or data analysis experience; experience writing technical documentation, customer communications, support responses, or operational procedures.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Security Analyst on GitLab’s Product Security Vulnerability Operations team, you will help protect GitLab customers by triaging security reports, supporting vulnerability management operations, and coordinating clear communications with security researchers, customers, and internal teams. You will work closely with PSIRT engineers, Vulnerability Management, Security Engineering, Legal, Customer Success, Support, and Communications. This role is an excellent opportunity for an early-career security prfessional who is curious, organized, detail-oriented, and excited to build expertise in product security response. This role is open to candidates across North America, though we encourage applications from those based on the West Coast US or West Coast Canada (British Columbia) as the team is looking to expand coverage in the Pacific Time Zone. What you’ll do • Triage incoming bug bounty reports, including reviewing report quality, validating findings, assessing potential impact, identifying duplicates, and routing reports to the appropriate teams. • Triage vulnerabilities identified through vulnerability management activities and help track them through assessment, remediation, and closure. • Work with PSIRT engineers and development teams to gather technical details, reproduce issues, and clarify affected products, versions, and configurations. • Support severity assessment using frameworks and terminology such as CVE, CVSS, CWE, and OWASP. • Communicate professionally and respectfully with security researchers participating in coordinated vulnerability disclosure and bug bounty programs. • Support GitLab’s role as a CVE Numbering Authority by preparing information for CVE assignment, maintaining accurate records, and helping coordinate CVE-related activities. • Represent GitLab as an acting CNA representative in CVE-related discussions and operations, escalating questions and coordinating with the appropriate internal and external stakeholders. • Draft and coordinate customer-facing communications about security vulnerabilities, fixes, mitigations, and release information in partnership with PSIRT, Legal, Customer Success, Support, and Corporate Communications. • Maintain accurate issue records, timelines, researcher communications, remediation status, and follow-up actions. • Monitor queues and operational metrics to identify trends, aging items, recurring issues, and opportunities to improve response quality and consistency. • Create and improve runbooks, procedures, templates, and other documentation that make vulnerability handling more efficient and transparent. • Participate in incident handoffs, root cause analysis documentation, lessons-learned activities, and product security reviews. • Build technical and operational expertise in PSIRT, bug bounty, vulnerability management, and coordinated vulnerability disclosure. What you’ll bring • Early-career experience or equivalent education in cybersecurity, software engineering, information technology, or a related field. Relevant internships, coursework, labs, research, customer support, or practical security projects are welcome. • Foundational understanding of software vulnerabilities and security concepts, including web applications, APIs, CI/CD environments, authentication, and authorization. • Familiarity with security terminology such as CVE, CVSS, CWE, OWASP Top 10, and coordinated vulnerability disclosure. • Strong attention to detail and the ability to organize and prioritize multiple reports or work items. • Clear written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences. • Experience with a bug bounty or vulnerability disclosure platform such as HackerOne or Bugcrowd. • Experience reviewing security reports, participating in capture-the-flag exercises, performing vulnerability research, or working with security tooling. • Familiarity with CVE assignment, CNA processes, security advisories, or vulnerability databases. • Nice to have: Basic scripting, log analysis, issue tracking, or data analysis experience; experience writing technical documentation, customer communications, support responses, or operational procedures. About the team The GitLab Product Security Vulnerability Operations is a globally distributed team that helps ensure GitLab delivers secure applications customers can trust. VulnOps serves as a central point of contact for external security researchers and helps govern the policies, processes, and guidelines used to address vulnerabilities in Gi