Level 1 technical support specialist

• 1+ years of experience on similar position • Experience and strong knowledge of MSFT Defender/MSFT XDR/MSFT Sentinel • Will be a plus Cybersecurity/IT Background •

• Remote job with the freedom to work from anywhere in the world. • Work schedule: 9 AM - 5 PM EST & 5 PM - 9 AM EST • Competitive and timely salary. • Opportunities for professional growth and development. • The chance to gain experience in various fields and participate in exciting projects. • Your ideas and initiatives are always welcome and valued.

We are looking for a talented and experienced L1 technical support specialist to join our creative team and contribute to the development of cutting-edge solutions that align with our commitment to excellence. Requirements: • 1+ years of experience on similar position • Experience and strong knowledge of MSFT Defender/MSFT XDR/MSFT Sentinel • Will be a plus Cybersecurity/IT Background • Advanced English level • Excellent problem-solving and communication skills. • Ability to work both independently and collaboratively in a team environment. Responsibilities: 1. User Assistance: • Respond to user inquiries and issues via various communication channels such as phone, email, or chat. • Provide guidance on software applications, hardware, and IT-related problems. 2. Issue Triage: • Assess and prioritize incoming support requests based on urgency and impact on the users productivity. • Categorize issues and assign them to appropriate support teams if needed 3. Basic Troubleshooting: • Perform initial diagnostic procedures to identify the root cause of issues. • Guide users through basic troubleshooting steps and solutions. 4. Password Resets: • Handle password resets and account unlocks for various systems and applications. 5. Documentation: • Maintain accurate records of user issues, resolutions, and common troubleshooting procedures. • Create and update knowledge base articles to aid in issue resolution. 6. Software Installation and Updates: • Assist users with the installation and configuration of software applications. • Ensure that software and applications are up to date. 7. Hardware Support: • Provide basic support for hardware-related issues such as connectivity problems, printer malfunctions, etc. 8. Escalation: • Escalate more complex issues to higher-level support tiers or specialized teams. • Provide detailed information to assist higher-level support in resolving escalated issues. 9. Remote Desktop Support: • Use remote assistance tools to troubleshoot and resolve issues on users computers. 10. Security Awareness: • Educate users on security best practices and assist in identifying and mitigating security threats. What we offer: • Remote job with the freedom to work from anywhere in the world. • Work schedule: 9 AM - 5 PM EST & 5 PM - 9 AM EST • Competitive and timely salary. • Opportunities for professional growth and development. • The chance to gain experience in various fields and participate in exciting projects. • Your ideas and initiatives are always welcome and valued. Originally posted on Himalayas Technical-Support-Specialist, L1-support, Service-Desk-Analyst, IT-Support-Specialist, Tier-1-Support, L1-Technical-Support-Specialist, Tier-1-Support-Technician, Entry-Level-Technical-Support-Specialist, Tier-1-Support-Engineer, L1-Support-Engineer, Technical-Support-Technician, Entry-Level-Technical-Support