Media Monitoring Automation Specialist, Global Services

• Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N • Translate editorial and client brief requirements into scalable system configurations • Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery • Develop and document standard operating procedures (SOPs) for automated workflows • Monitor and troubleshoot issues related to workflow automation, data quality, and system performance • Collaborate with internal teams to ensure client requirements are accurately implemented and maintained • Maintain up-to-date documentation of client configurations and communicate updates across teams • Identify opportunities to improve workflow efficiency, scalability, and accuracy • Support vendor-related processes including service evaluation, communication, and invoice reconciliation

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We’re looking for a detail-oriented and technically curious Media Monitoring Automation Specialist, Global Services to support the configuration, automation, and optimization of workflows that power our global media intellgence services. As a Media Monitoring Automation Specialist, you will play a key role in transitioning manual processes into scalable, automated workflows. You’ll work across content acquisition, processing, and delivery systems, ensuring high-quality outputs for both domestic and international clients while improving efficiency through automation. What you’ll do: • Support the migration of manual workflows into automated processes using internal tooling and platforms such as N8N • Translate editorial and client brief requirements into scalable system configurations • Configure and maintain automation workflows for content acquisition, validation, tagging, summarization, and delivery • Develop and document standard operating procedures (SOPs) for automated workflows • Monitor and troubleshoot issues related to workflow automation, data quality, and system performance • Collaborate with internal teams to ensure client requirements are accurately implemented and maintained • Maintain up-to-date documentation of client configurations and communicate updates across teams • Identify opportunities to improve workflow efficiency, scalability, and accuracy • Support vendor-related processes including service evaluation, communication, and invoice reconciliation How success will be measured in this role: • Successful transition of manual workflows into reliable automated systems • Accuracy and quality of content processing and delivery aligned with client briefs • Reduction in operational inefficiencies and manual intervention • Timely resolution of workflow and system-related issues • Clear and consistent documentation of workflows and configurations • Effective collaboration with internal stakeholders and vendor partners If the details below describe you, you could be a great fit for this role: • Interest in workflow automation, systems configuration, or operational tooling • Familiarity with automation platforms (e.g., N8N) or similar workflow tools • Strong analytical mindset with attention to detail in system setup and monitoring • Ability to clearly document processes and communicate across technical and non-technical teams • Experience supporting or working with third-party vendors (preferred) • Proactive problem-solver with a focus on continuous improvement • Comfortable working in a fast-paced, evolving environment • Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery Interview Overview: Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision. • 30 minute interview with a member of our Talent Team • A 1 hour zoom interview with the hiring manager • Panel interviews with several team members, including a discussion of cross departmental coordination and typical IT work loads • 30 minute executive interview • 30 minute Bar Raiser Travel & Team Engagement Expectations This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. Salary The gross monthly salary for this role in Bulgaria is approximately 1,800 EUR. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate. Why Muck Rack? Remote Work, Forever • Fully distributed team with a permanent remote setup • Home office stipend, phone and internet reimbursement, coworking membership • Virtual and in-person team bonding (lunches, events, competitions) Transparent & Fair Compensation • Competitive geo-neutral pay in the U.S. • Annual reviews to ensure equity and market alignment • Standardized bonus or commission structure • 401(k) with employer contributions • Equity opportunities Health & Wellness • Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents • 100% premium coverage for individuals on high-deductible plans • 24/7 Virtual Care and Employee Assistance Program • Employer-funded HSA contributions and other pre-tax benefits • Quarterly wellness stipend and free Headspace su