Mortgage Network Compliance Supervisor

Mortgage Network Compliance Supervisor (Remote) We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK. The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation. This role is a full time, permanent position working remotely from home. Key Responsibilities Working with the Compliance Manager to: • Support an adviser to achieve Competent Adviser Status • Support the advisers to maintain Competent Adviser Status • Training and Education - get involved with the Induction training of both mortgage & equity release advisers • Increase awareness & compliance regulations of Equity Release • Quality Assurance and Monitoring - complete business standards reviews and observations • Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action • Undertake 121 meetings ensuring all KPIs are being met by the adviser • Deal with adviser queries by phone/email • Monitor AR CPD records and provide feedback • Review sales promotions and documentation and provide feedback/guidance as required • Point of contact for customer complaints • Identify potential process/systems/documents improvements Our ideal candidate: • Knowledge of FCA regulatory requirements • Experience of supervising a team of mortgage advisers • Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements • CeMAP (essential) • CeRER (desirable) • Coaching and mentoring skills • Able to handle difficult conversations • Experience of handling customer complaints • Planning and organisation skills • Coaching and monitoring skills Originally posted on Himalayas Compliance-Supervisor, Mortgage-Compliance-Officer, Compliance-Manager, Mortgage-Manager, Regulatory-Compliance-Specialist, Regulatory-Compliance-Manager-Mortgage