Relations Executive

• Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement. • Act as the primary contact for handling queries, issues, and feedback promptly and professionally. • Assist sellers with product listings, pricing, promotions, and operational support on the platform. • Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies. • Coordinate with internal teams to resolve seller and customer concerns efficiently. • Monitor seller performance and satisfaction; recommend improvements where needed. • Conduct regular follow-ups to ensure retention and trust-based relationships. • Gather partner feedback to support platform improvements and business strategies. • Participate in sales campaigns and engagement activities to improve seller and customer involvement. • Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions.

• Bachelor’s degree in related field. • Strong interpersonal and communication skills in English and Hindi. • Experience in e-commerce is an advantage. • Ability to manage multiple accounts and deliver excellent service. • Proficiency in MS Office; knowledge of CRM tools is a plus.

This is a remote position. We are seeking a proactive and customer-focused Relationship Executive to support and strengthen our relationships with sellers, partners, and customers. The role involves ensuring smooth on-boarding, resolving concerns, and contributing to long-term satisfaction and business growth. Key Responsibilities: • Build and maintain strong relationships with sellers and customers to ensure smooth on-boarding and ongoing engagement. • Act as the primary contact for handling queries, issues, and feedback promptly and professionally. • Assist sellers with product listings, pricing, promotions, and operational support on the platform. • Support the acquisition and onboarding of new sellers by explaining platform benefits and ensuring compliance with company policies. • Coordinate with internal teams to resolve seller and customer concerns efficiently. • Monitor seller performance and satisfaction; recommend improvements where needed. • Conduct regular follow-ups to ensure retention and trust-based relationships. • Gather partner feedback to support platform improvements and business strategies. • Participate in sales campaigns and engagement activities to improve seller and customer involvement. • Prepare periodic reports on relationship activities, satisfaction levels, and issue resolutions. Requirements • Bachelor’s degree in related field. • Strong interpersonal and communication skills in English and Hindi. • Experience in e-commerce is an advantage. • Ability to manage multiple accounts and deliver excellent service. • Proficiency in MS Office; knowledge of CRM tools is a plus. Originally posted on Himalayas Relationship-Executive, Customer-Success-Manager, Account-Manager, Partner-Relationship-Manager, Seller-Relations, Client-Relations-Executive, Customer-Relationship-Executive, Client-Relationship-Executive