Remote Live Chat Agent

• Handling customer queries on Web Chat, E-mails and Social Media • Educate current and potential customers with product and service information • Maintain accurate customer records • Identify and escalate priority issues to the Team Leader and Ops Team • Actively participate in team meetings

• A Bachelors degree from any stream if a Fresher • Minimum HSC with a minimum of 1 year of relevant experience • Passionate about customer care • Good typing skill • Fluent in written and spoken English • Able to work well under pressure and under minimum supervision • A fast learner who is able to work with set targets • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends

Key Responsibilities: • Handling customer queries on Web Chat, E-mails and Social Media • Educate current and potential customers with product and service information • Maintain accurate customer records • Identify and escalate priority issues to the Team Leader and Ops Team • Actively participate in team meetings Key Performance Indicators: • Handle all queries in a polite, professional manner • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution • Educate customers on services and processes • Escalate any issues to the Team Leader • Achieve agreed KPIs and Objectives • Adhere strictly to shift schedules • Adhere to laid down internal policies, procedures and processes • Work collaboratively with the team Qualifications • A Bachelors degree from any stream if a Fresher • Minimum HSC with a minimum of 1 year of relevant experience • Passionate about customer care • Good typing skill • Fluent in written and spoken English • Able to work well under pressure and under minimum supervision • A fast learner who is able to work with set targets • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Additional Information • IT Asset provided • 5 Days working • Health and vision Insurance • Annual Bonus • Night Shift Allowance • Overtime Payment • Referral Hire Bonus • Team Outings • Education allowance (Training courses, Udemy, Coursera, etc.) • Job Location: Remote Originally posted on Himalayas Live-Chat-Agent, Customer-Service, Chat-Support-Specialist, Email-Support-Specialist, Customer-Support-Agent, Remote-Customer-Support-Agent, Live-Chat-Support-Agent, Remote-Contact-Centre-Agent, Remote-Call-Center-Agent, Remote-Call-Centre-Agent, Remote-Customer-Support-Consultant, Remote-Customer-Service-Representative, Online-Chat-Agent, Chat-Support-Agent