ServiceNow NowAssist Developer

• Design, develop, and configure ServiceNow NowAssist solutions. • Implement Generative AI use cases within ServiceNow platform. • Customize and enhance workflows across ITSM, CSM, and SPM modules. • Integrate NowAssist with knowledge articles, virtual agents, and case management. • Collaborate with business stakeholders to gather AI-driven automation requirements. • Ensure best practices in ServiceNow development and platform governance. • Troubleshoot and resolve technical issues within the platform. • Support testing, deployment, and post-implementation activities.

• ServiceNow CSA / CAD Certification. • Experience in AI-based automation projects. • Exposure to ServiceNow platform upgrades and performance optimization. • Prior experience supporting Europe-based clients.

Job Title: ServiceNow NowAssist Developer Experience: 4–8 Years Location: Remote (Europe Timezone Support Required) Engagement: Full-Time (8 Hours/Day) Primary Skill: ServiceNow NowAssist Secondary Skills: SPM / CSM / ITSM Job Summary We are looking for an experienced ServiceNow NowAssist Developer to join our team on a 3–4 month contract. The ideal candidate must have strong hands-on experience in ServiceNow NowAssist (Generative AI capabilities) and good exposure to SPM, CSM, and ITSM modules. The role requires working in the Europe timezone and is fully remote. Key Responsibilities • Design, develop, and configure ServiceNow NowAssist solutions. • Implement Generative AI use cases within ServiceNow platform. • Customize and enhance workflows across ITSM, CSM, and SPM modules. • Integrate NowAssist with knowledge articles, virtual agents, and case management. • Collaborate with business stakeholders to gather AI-driven automation requirements. • Ensure best practices in ServiceNow development and platform governance. • Troubleshoot and resolve technical issues within the platform. • Support testing, deployment, and post-implementation activities. Required Skills & Experience • 4+ years of hands-on ServiceNow development experience. • Strong experience with NowAssist implementation and configuration. • Solid understanding of ITSM processes (Incident, Problem, Change). • Experience working with CSM and/or SPM modules. • Good knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts). • Experience with Flow Designer, IntegrationHub, and Virtual Agent. • Understanding of Generative AI concepts within ServiceNow. • Strong communication skills and ability to work independently in a remote setup. Preferred Qualifications • ServiceNow CSA / CAD Certification. • Experience in AI-based automation projects. • Exposure to ServiceNow platform upgrades and performance optimization. • Prior experience supporting Europe-based clients. Originally posted on Himalayas ServiceNow-Developer, ServiceNow-Consultant, ITSM-Developer, ServiceNow-Technical-Consultant, ServiceNow-Architect, ServiceNow-Application-Developer, ServiceNow-Development, ServiceNow-Platform-Developer, Developer, ServiceNow-NowAssist-Developer