Site Reliability Engineering Manager

About Shippo At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard. As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence. Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world. How we will deliver success together: As the SRE Manager at Shippo, you will lead a team of engineers responsible for building platforms, tooling, and infrastructure that enable product teams to operate reliable, performant, and scalable services. You will establish frameworks for observability, deployment automation, and infrastructure management that allow product teams to own their service reliability. You will maintain a strong support oriented team while building automation and enabling engineering productivity and operational excellence across the organization. Shipping & handling responsibilities • Lead and develop a team of platform-focused SRE engineers, providing technical mentorship, career development, and performance management while fostering a culture of automation, self-service, and continuous improvement • Build and maintain internal platforms and tooling that enable product teams to deploy, monitor, and operate their services reliably • Manage observability platforms (metrics, logs, traces, dashboards) that provide product teams visibility into their servicesOwn the infrastructure and Kubernetes platform that all Shippo services run on, ensuring it scales ahead of business needs through capacity planning and performance optimization • Establish frameworks and tooling for SLO/SLI definition, error budget tracking, and reliability measurement that product teams can adopt • Design and maintain CI/CD pipelines, deployment automation, and release tooling that enable safe, frequent deployments • Build infrastructure-as-code foundations and self-service capabilities that allow product teams to provision and manage their infrastructure • Create automation to eliminate toil and prevent infrastructure problems before they impact product teams • Drive infrastructure cost optimization initiatives through analysis, rightsizing recommendations, reserved capacity planning, and waste elimination across the cloud platform • Participate in leadership rotation for Sev1 incidents affecting services or the platform itself • Manage the SRE team’s on-call rotation • Design, implement, and test disaster recovery capabilities and ensure infrastructure security and compliance • Partner with Engineering Managers and TPMs to understand product team needs, prioritize platform investments, and communicate platform roadmap and capabilities • Establish platform SLOs for infrastructure reliability, deployment success rates, build times, and other developer experience metrics Your shipping requirements • 3+ years of hands-on engineering management experience • 9+ years as a software or systems engineer with deep experience building platforms, tooling, or infrastructure • BS or MS degree in Computer Science or equivalent experience • Expert-level experience designing and operating platforms that enable other engineering teams (internal platform-as-a-product experience) • Strong operational experience with Kubernetes in production environments, including experience building Kubernetes platforms for application teams • Deep expertise with at least one public cloud provider (AWS, GCP) including networking, compute, storage, and managed services • Experience building or maintaining CI/CD systems and deployment automation (GitHub Actions, GitLab CI, ArgoCD, Flux, etc.) • Strong background in infrastructure-as-code tools and patterns (Terraform, Pulumi, CloudFormation, etc.) • Experience designing and implementing observability platforms (Prometheus, Grafana, ELK stack, Datadog, New Relic, etc.) • Proficiency in at least one programming language for tooling and automation (Python, Go, or similar) • Experience establishing reliability frameworks (SLO/SLI/error budgets) that other teams can adoptUnderstanding of developer experience and ability to build self-service tooling that reduces friction • Track record of designing disaster recovery solutions and implementing security and compliance best practices for infrastructure • Exceptional verbal, written, and interpersonal communication skills with ability to influence product teams and engineering leadership • Deep understanding of enabling product team success through platform capabilities What is in the Shippo Package? • Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available! • Take-as-much-as-you-need vacation policy & flexible working hours • One week-long company wide winter slow down • 3 Volunteer Days Off (VTOs) • WFH stipend to set up your home office • Charity donation match up to $100 • Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth • Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings Compensation Our Compensation Shippolicy: We believe compensation is a custom experience and are