Job description
<p class="p1"><span class="s1"><em>The ideal candidate will be based in London and should be willing and able to travel across Europe for additional client engagements as needed.</em></span></p>
<p><strong><span data-contrast="auto">About Us:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks including Amazon, Walmart, Target, Kroger, Instacart, Criteo, and CitrusAd. Powered by industry-leading AI and real-time data, Pacvue enables over 70,000 brands and agencies to maximize advertising performance, drive incrementality, and expand reach across the commerce universe from a single mission control. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. Combined with Helium 10’s SMB solutions, Pacvue delivers the industry’s most comprehensive platform for businesses of all sizes.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">About the Role:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><span class="TextRun SCXW145504595 BCX8" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW145504595 BCX8">The Strategic Account Director is a strategic leadership role responsible for managing and growing relationships with </span><span class="NormalTextRun SpellingErrorV2Themed SCXW145504595 BCX8">Pacvue's</span><span class="NormalTextRun SCXW145504595 BCX8"> key global clients. This role involves driving client success through innovative strategies, ensuring </span><span class="NormalTextRun SCXW145504595 BCX8">high levels</span><span class="NormalTextRun SCXW145504595 BCX8"> of customer satisfaction, and achieving business growth targets.</span></span><span class="EOP Selected SCXW145504595 BCX8" data-ccp-props="{"134233279":true,"335559739":0}"> </span></p>
<p><strong><span data-contrast="auto">Responsibilities:</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Commercial Oversight </span><span data-ccp-props="{"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Own and grow the commercial relationship with global enterprise accounts, with outcomes that materially impact overall company revenue — exercising independent judgment on decisions that extend beyond the account itself to influence broader go-to-market strategy.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="auto">Client Relationship Management: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Develop and maintain strong relationships with key stakeholders within the client organizations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Serve as the primary point of contact for global clients, understanding their needs, and ensuring their satisfaction.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Provide voice of the customer feedback to the Product Team and broader org.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="auto">Strategic Planning and Execution: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Independently set strategic direction for the global account portfolio with minimal oversight, reviewed only on major outcomes rather than plan execution.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Identify opportunities for business development and create tailored solutions to meet customer needs.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
</li>
<li><span data-contrast="auto">Business Expansion: </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span>
<ul>
<li><span data-contrast="auto">Proactively seek expansion opportunities within existing accounts.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559
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