Support Specialist

At Capture One, support is a vital part of the photographer's experience. As a Support Specialist, you will be on the front line of helping photographers succeed. Whether they're resolving an issue, learning a new feature, or working under pressure during a live shoot. You'll work closely with a global, collaborative support team, assisting customers through our support channels and ensuring they feel heard, understood, and supported. Your work will directly impact how photographers experience Capture One, combining technical problem-solving with empathy, clarity, and a human touch. In this role, you'll gain deep knowledge of our products and workflows, collaborate with Product and Engineering through clear feedback and escalation, and play an important part in continuously improving how we support our growing community of photographers. • Deliver high-quality technical support to photographers across our support channels with clarity, accuracy, and empathy. • Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows. • Analyze logs, system configurations, and reproduction steps to identify root causes. • Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams. • Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows. • Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements. • Actively contribute insights from customer interactions to help inform product improvements, user education, and support content. • Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices. • Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers. • Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.

Who We Are    Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.  Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers, photo shootings, or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.  Yeah, that's Capture One, that's who we are. Cool, huh.  As we continue to grow and evolve, we are looking for a motivated Support Specialist who wants to play a part in how Capture One delivers support as a core part of the product experience.    The Role  At Capture One, support is a vital part of the photographer's experience. As a Support Specialist, you will be on the front line of helping photographers succeed. Whether they're resolving an issue, learning a new feature, or working under pressure during a live shoot.  You'll work closely with a global, collaborative support team, assisting customers through our support channels and ensuring they feel heard, understood, and supported. Your work will directly impact how photographers experience Capture One, combining technical problem-solving with empathy, clarity, and a human touch.  In this role, you'll gain deep knowledge of our products and workflows, collaborate with Product and Engineering through clear feedback and escalation, and play an important part in continuously improving how we support our growing community of photographers.    What You Will Do • Deliver high-quality technical support to photographers across our support channels with clarity, accuracy, and empathy.  • Troubleshoot complex software issues across macOS and Windows, including installation, performance, tethering, color management, and workflows.  • Analyze logs, system configurations, and reproduction steps to identify root causes.  • Reproduce, document, and escalate bugs with clear technical detail, collaborating closely with Engineering and Product teams.  • Support customers in real-world, time-sensitive scenarios by guiding them through advanced features and workflows.  • Contribute to the continuous improvement of support workflows by sharing feedback, identifying friction points, and suggesting practical improvements.  • Actively contribute insights from customer interactions to help inform product improvements, user education, and support content.  • Participate in maintaining and improving internal and external knowledge bases, including documentation, known issues, and best practices.  • Engage professionally and thoughtfully with the Capture One community, helping foster a supportive and trusted environment for photographers.  • Collaborate closely with fellow Support Specialists and cross-functional teams to ensure a consistent, human, and high-quality support experience across regions and platforms.       What We Are Looking For    • Experience in technical support, ideally within software, SaaS, or creative technology.  • Strong technical troubleshooting skills, with the ability to reproduce issues and communicate findings clearly.  • Solid understanding of macOS and Windows environments, including hardware and performance considerations.  • Ability to explain technical concepts in a clear, structured, and customer-friendly way.  • High level of customer empathy, with a calm and solution-oriented approach under pressure.  • Excellent written and verbal communication skills in English.  • Curiosity and willingness to learn complex products, workflows, and new technologies.  • Knowledge of photography workflows, digital imaging, or creative software.      Why You'll Like It At Capture One    Our Company Values make Capture One special.  • Win as one team: Make things happen together. Working together is when the magic really happens.  • Empower photographers: Letting image makers work less and create more. We want photographers to do more of what they love, whether that's on or off set.  • Embrace diversity: Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.  • Take ownership: Use your expertise and feel good doing it. Being from Copenhagen, Denmark, we're all about the Scandinavian mindset. Take initiative. Be autonomous. Feel like you own your craft. And feel satisfied doing it.    And there is more...  • Top notch hardware equipment, and the possibility to borrow photography gears.  • Occasional business travel for team collaboration, events, or community-related activities.  • Network with industry professionals, join our mentor program, spend time with our photo experts or listen in to our Friday Focus  • A vibrant and social work culture, full of events to attend and bond with the team  • Plenty of flexibility to keep your work and life in balance - paid vacation, private health insurance, pension contributions, mental health and physical wellbeing support  • Commuting options (bike leasing and public transportation discounts)  • Snacks, coffee, drinks and fruits at the office to help you get going!      Join us in our exciting journey.